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Client Support Specialist

2 months ago

New Haven, United States Flo-Tech Full time
Description

Position at FloTech

"You don't build a business. You build people, and people build the business."

At Flex Technology Group, and our family of companies, we put people first. Join us and you'll find that the focus is all about you. You're recognized and treated as an individual. Your development is unique to you - tailored to your own wishes and needs - and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row.

FloTech, A Flex Technology Group company, is hiring a Client Support Specialist that must be located on the East Coast. In this remote work opportunity, you will work some of the best in our business to support our Client Relationship Team and our national customers.

In this role, the Client Support Specialist will:
  • Support the Client Relationship Management (CRM) team and clients with an array of high-level customer service, administrative support, and sometimes, technical support, to provide an extraordinary experience for our clients. This includes handling customer escalations as needed.
  • Act as a liaison between our back-end operations teams and our clients to provide best-in-class service to client end-users.
  • Follow SLA's to deliver services to internal and external customers.
  • Will be responsible for contributing to overall client satisfaction and experience that results in client retention.
  • Assist CRM with preparing paperwork, pricing requests, and any specialized reports as needed.
  • Prepare Quarterly Executive Partnership Reviews for clients; including data and metrics that bring value to the client
  • Provide back up support for Sales Support team as needed
  • Collaborate regularly with Director of Client Relations, Sales Teams, Project Management Teams, Operations Teams and other resources in order to ensure a collective approach to service the customer needs
  • All other duties as requested
The ideal fit for this role will have the prior experience to bring to our team:
  • High School Diploma required; BA/BS/BBA Degree in Business or related major preferred
  • A minimum of one year customer service experience in client service role required
  • Prior experience providing customer service to all levels of end-users and audiences, including executives in the C-Suite preferred
  • Superior interpersonal communication and ability to effectively communicate with all levels of an organization - written and verbal required
  • Strong administrative skills and attention to detail required
  • MS Office skills required; Excel Skills - Pivot tables and formula experience preferred
  • Ability to travel up to 10%, as necessary, to meet customer and internal team events
  • Prior experience with managing multiple projects simultaneously with competing deadlines required
  • Prior experience working independently and with teams

Pay range for this position: $45k-$55k/year

Flex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.