Customer Care Representative
3 weeks ago
Job Description
Position Summary
The Call Center Agent will be responsible for contributing to the overall success ofTBK
Bank. This role will handle
in-bound
calls and emails in a
fast-paced
environment while processing customer requests. The role requires sitting for extended periods of time communicating with customers by phone using a headset or email.
Essential Duties & Responsibilities:
Listens, comprehends, resolves, and providing excellent service during every call or email
Keeps management abreast of any significant problems
Adheres to all bank and regulatory requirements and participates in required training
Demonstrates an understanding of TBK Bank products and services
Recognizes an opportunity to deepen relationship with core TBK Bank products and services
Proactive in assessing and providing suggestions to offer improved service
Processes online account opening applications
Prepares and compiles new customer information in accordance with bank policies and procedures
Performs other duties, as assigned
SATURDAY HOURS (9AM - 1PM CST or 8AM -12PM M TN ) WILL BE REQUIRED
Experience & Education:
High School Diploma or equivalent
1-2 years of experience in a banking environment is preferred
1-2 years of experience in a call center environment
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