Customer Care Representative

3 weeks ago


Dallas, United States CareerBuilder Full time

Job Description

Position Summary

The Call Center Agent will be responsible for contributing to the overall success ofTBK

Bank. This role will handle

in-bound

calls and emails in a

fast-paced

environment while processing customer requests. The role requires sitting for extended periods of time communicating with customers by phone using a headset or email.
Essential Duties & Responsibilities:
Listens, comprehends, resolves, and providing excellent service during every call or email

Keeps management abreast of any significant problems

Adheres to all bank and regulatory requirements and participates in required training

Demonstrates an understanding of TBK Bank products and services

Recognizes an opportunity to deepen relationship with core TBK Bank products and services

Proactive in assessing and providing suggestions to offer improved service

Processes online account opening applications

Prepares and compiles new customer information in accordance with bank policies and procedures

Performs other duties, as assigned

SATURDAY HOURS (9AM - 1PM CST or 8AM -12PM M TN ) WILL BE REQUIRED

Experience & Education:
High School Diploma or equivalent

1-2 years of experience in a banking environment is preferred

1-2 years of experience in a call center environment

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