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Customer Support I

1 month ago

Oklahoma City, United States Simmons Bank Full time

It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business. Position Summary As a Customer Support Specialist, you will have the opportunity to deliver exceptional service every day. At Simmons Bank, our Customer Support Specialists thrive on the idea that they are making a difference to our credit card customers every time they pick up the phone. We need individuals that will provide our customers with the best experience possible. We will train you to give Best in Class customer service – answering credit card account questions, recommending products and services, and connecting them to other Simmons Bank associates when necessary. We seek positive individuals who are quick thinkers, flawless communicators, problem solvers, and team players to ensure that every customer ends their call satisfied. Essential Duties and Responsibilities Receives incoming calls from customers and resolves inquiries involving all aspects of credit cards. Assists customers with disputes, fraud reports, PIN resets, card activations, etc. Provides account balance or transfer requests, changes of address, and other customer requests. Assists customers with questions concerning credit card websites and products. Provides excellent customer support to credit cardholders, branches, and the corporate call center. Handles multiple tasks with strong organizational skills while ensuring customer satisfaction. Identifies risk when customers are initiating new requests and alerts the appropriate department when needed. Participates in special department projects as required. Ensures compliance with applicable laws, regulations, policies, and procedures. Performs other duties and responsibilities as assigned. Qualifications Excellent telephone skills including a professional speaking voice. Good oral and written communication skills. Friendly, professional image and conduct. Punctual and regular attendance. Ability to read and comprehend simple instructions and correspondence. Ability to read and interpret documents such as procedure manuals and business correspondence. Ability to write simple correspondence. Ability to maintain effective interpersonal relationships. Education and/or Experience HS Diploma/GED and one year of experience in customer support. Proficient with a PC and working knowledge of the internet. Ability to fluently speak English and Spanish is preferred. Specialized Training Minimum of one year clerical and/or secretarial experience is required. Computer Skills MS Word, Excel, Outlook, Internet Explorer. Other Please note this job description is not designed to cover all activities, duties, or responsibilities required for this job. Activities may change at any time with or without notice. #J-18808-Ljbffr