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Ecommerce Logistics Coordinator

1 month ago

New York, United States Tarte Cosmetics Full time

Responsibilities:

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

Monitor daily e-Commerce orders, while partnering directly with Customer Service and the 3PL to solve aged orders and other shipment issues

Lead for ecommerce roadmap projects related to the 3PL, website, and other downstream systems including order management

Partner with 3PL warehouse and internal operations teams to plan, prepare, manage, and postmortem special ecommerce sales events

Work with 3PL partners to determine root cause/corrective action plans on ecommerce issues that arise

Analyze end-to-end ecomm order process and determine opportunities for improvement

Monitor ecomm daily, weekly, and monthly KPI/SLAs ensuring our 3PL partner is maintaining Tarte's target expectations

Analyze business needs and strategize cross functionally with ecommerce, retail logistics/supply chain leaders and channel planning partners

Provide daily, weekly, and monthly updates regarding order status to customer service, and eCommerce management

Coordinate with eCommerce international fulfillment partner to monitor the transfer of orders with a focus on accuracy, reducing shipment timelines, troubleshooting order issue, and driving innovation

Create, maintain partnerships with 3PL teams to focus on achieving consumer excellence

Hybrid work schedule that includes 3 days at the NYC headquarters and 2 days virtual

Occasional travel required to our 3PL facility in Indiana

Requirements:

Min. 2 years Business Administration/Customer Service/Supply Chain experience.

BA/BS degree or equivalent experience.

Ecommerce experience highly desired. Knowledge of various ecommerce platforms and backend systems a plus.

Experience with US shipping carriers & with international duties & logistics a plus

Ability to analyze data and make determinations to proactively identify business opportunities

Ability to multitask

Strong organization and communication skills

Excellent written and interpersonal skills

Excellent Customer Service

Proficient / Advanced in MS Excel

Our Perks:

Salary range: $(phone number removed) (compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)

Medical, dental, vision, 401k plan & access to health and wellness programs

Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more

Hybrid work policy

Gratis, employee discount on (url removed), team give-back initiatives

Friendly, fun, creative & collaborative work environment