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Head of Ecommerce Retail Operations
2 months ago
Position Overview: As the Head of Ecommerce Retail Operations at NYC Alliance Company LLC, you will take charge of all facets of our online retail operations, focusing on product innovation, marketing strategies, and design initiatives to achieve optimal efficiency, reduce expenses, and provide exceptional customer service.
Key Responsibilities:
• Lead and oversee the comprehensive ecommerce operations, including product innovation, marketing initiatives, and design teams.
• Formulate and execute strategies to enhance the ecommerce supply chain, aiming to boost efficiency and cut costs.
• Manage the complete customer journey, ensuring a smooth shopping experience and addressing any challenges that may arise.
• Collaborate with various teams to pinpoint and implement process enhancements that improve the overall efficiency and effectiveness of ecommerce operations.
• Evaluate customer insights and market dynamics to uncover growth opportunities and devise strategies to elevate sales and profitability.
• Build and nurture strong partnerships with external stakeholders, including logistics providers and technology partners, to ensure seamless ecommerce operations.
• Stay informed about industry trends and best practices in ecommerce and retail, proactively identifying new opportunities and emerging technologies to enhance operations and foster innovation.
Qualifications:
• Bachelor’s degree in business, marketing, or a related discipline; MBA is preferred.
• At least 8 years of experience in ecommerce operations, ideally within the retail sector.
• Demonstrated success in leading ecommerce operations, driving revenue growth, and enhancing customer experience.
• Familiarity with the e-commerce landscape, including marketing tactics and leading ecommerce platforms (e.g., Shopify).
• Proficient in SEO, eMerchandising, and UX/UI principles.
• Strong grasp of ecommerce supply chain management, encompassing product development, marketing, and design.
• Excellent analytical and problem-solving capabilities, with a knack for making data-driven decisions.
• Exceptional communication and negotiation skills, capable of fostering strong relationships with both internal and external stakeholders.
• Strong project management abilities, adept at prioritizing and managing multiple projects and deadlines concurrently.
Benefits:
• Competitive compensation packages
• Medical, Dental, Vision, FSA
• Retirement Savings Plan Match
• Annual Salary $150,000
