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Customer Support I

1 month ago

Pine Bluff, United States Simmons Bank Full time

It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business. The Customer Support I receives incoming calls from customers, concerning both credit cards and debit cards, in which they use a number of systems to answer customer inquiries. Maintains accounts in real time and has working knowledge of the internet, Simmons Bank structure, and its products. Handles multiple tasks with strong organizational skills, while growing and retaining customers by providing excellent customer satisfaction Essential Duties And Responsibilities Receives incoming calls from customers. Researches and resolves customer inquiries involving all aspects of debit cards. Assists customers with disputes, fraud reports, PIN reset, card activation, etc… Sets up new debit card accounts, maintains accounts as needed including lost/stolen cards, and inputs data into multiple systems as required. Provides excellent customer support and assistance to debit cardholders, branches, and the corporate call center. Assists branch associates and customers with instant issue cards. Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training. Performs other duties and responsibilities as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to read and interpret documents such as procedure manuals, general business correspondence, and/or journals or government regulations. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees in the organization. Education And/or Experience HS Diploma/GED and One year of experience in customer support. Specialized Training Minimum of one year clerical and/or secretarial experience is required. Computer Skills MS Word, Excel, and Outlook Other Qualifications (including Physical Requirements) Must possess excellent telephone skills, including a professional speaking voice. Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies. #J-18808-Ljbffr