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Customer Service Specialist
2 months ago
Join one of the fastest growing companies in America, recently recognized as an Inc. 5000 award-winning company with more than 400 percent growth over the past three years. Silencer Central is passionate about the compliancy, knowledge and community education in firearm sound suppression and making silencer buying simple since 2005. Apply today
Shift : Monday – Friday, core hours 8:30 am to 5:00 pm, 1 rotating Saturday per month, with 1 weekday off during the week, T,W,Th.
Location : On-site
Job Summary :
At Silencer Central, we believe that
Customers
+
Integrity
=
Winning.
In this role, you will be expected to waive the customer service flag and provide the white glove treatment to every customer that calls in by giving full attention to what our customers are saying, taking time to understand the customer's reason for calling, and asking appropriate questions are paramount. Using logic and reasoning to identify solutions and make alternative recommendations to solve problems is essential.
Essential Functions :
Serves customers by providing product and service information and resolving product and service problems
Maintains customer records by updating account information
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Manage large amounts of incoming calls, emails, and chat messages
Ability to take payment information and process payments
Requirements:
High-school diploma required
Previous customer service experience preferred
Contributes to team effort by accomplishing related results as needed
Must be able to handle demanding customers from time to time while remaining calm and professional.
Must deliver world-class customer service to all customers—every call; every day
Excellent attention to detail
Excellent interpersonal and communication skills
Excellent time-management skills
Compensation and Benefits:
Starting pay is $18.00 and will vary based on experience and relevant skills/knowledge. Silencer Central offers a competitive total compensation package that includes:
Profit Sharing and Incentive Bonus
PTO
Company Paid Holidays
Health insurance: Copayment Plus Plan or High Deductible Health Plan with $1500-$3000HRA Contribution
Dental insurance
Vision insurance
LTD and STD insurance
Company Paid Life Insurance
EAP
Colonial Life
401(k) with company match
Employee Discount Program
Free snacks and drinks
Apply today and join our amazing team Our business is growing and we need motivated people to help us continue our success
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