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Healthcare Customer Service Specialist

2 months ago


Sioux Falls, South Dakota, United States Avera Full time

Become a valued member of Avera*Experience a workplace where employee satisfaction is rated at 94%. Join a team that offers limitless career growth opportunities.

Company Culture:

Be part of a collaborative team focused on compassion and the mission of Advancing Health for our patients and community. Work in an environment where your contributions are recognized.Avera presents an exciting opportunity to serve as the initial point of contact for patients in the role of Healthcare Customer Service Specialist, focusing on patient registration and appointment scheduling.

_Key Responsibilities:


_

+
Contribute to a fulfilling team while delivering exceptional service to a diverse patient population.*Position Overview
+ The Healthcare Customer Service Specialist (CSS) is responsible for managing incoming calls, welcoming patients, and maintaining accurate patient and insurance records in the database.+ Assesses and verifies health insurance benefits, collects co-payments, and clarifies payment policies and billing/collections procedures.+ Directs inquiries to the appropriate personnel and coordinates appointment scheduling with effective customer service skills.+ Supplies patients with Avera Chart information and assists with enrollment as necessary.Qualifications
+ A high school diploma or equivalent is preferred.+ One to two years of relevant experience is preferred.+ Proficiency in basic computer operations is required.Work Schedule
+ PRN or as required to cover employee absencesCompensation**The hourly wage for this position is detailed below. Actual hourly rate will be based on experience.+ $22.00 per hourWhat Sets Avera Apart? Avera is dedicated to providing equal opportunities for all qualified employees or applicants without discrimination based on disability and to offering reasonable accommodations for all employees or applicants who may have disabilities. Avera is committed to adhering to the Americans with Disabilities Act.

For assistance, please reach out to HR Now for additional information:
Avera is an Equal Opportunity/

Affirmative Action Employer:
Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.