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Customer Service Specialist

3 months ago

Sioux Falls, United States Neighborhood Dental Full time
Job DescriptionJob Description

Customer Service Specialist~Neighborhood Dental Clinic~Sioux Falls, SD

About Us:

At Neighborhood Dental, we believe in creating healthy and happy smiles that last a lifetime. We are a leading dental practice in Sioux Falls, SD and surrounding communities, dedicated to delivering exceptional oral care and ensuring our patients' comfort. Our team of experienced professionals is committed to providing personalized treatment and educating patients about proper oral hygiene practices, all while saving them pain, time and money

Full time Position: Monday to Friday 8:00am-5:00pm (with one *half day each week to be determined 8am-12noon)

Pay Rate: $19.00-$22.00/hour

We are seeking an outgoing, friendly, professional, and customer-oriented person with a great attitude to begin a dental career here. The right candidate must have exceptional customer service skills and be a team player who is self-motivated, hardworking, willing to learn, and can multitask.

Responsibilities will Include:

  • Providing excellent customer service to patients & making them feel special at each interaction
  • Focusing on ensuring great customer service experience, especially the New Patient Experience
  • Creating a positive and professional atmosphere for patients and team members
  • Practicing and maintaining HIPAA compliance
  • Answering incoming calls, following NBD training protocols
  • Scheduling appointments
  • Checking/responding to office voicemails, emails, and text messages (at least every 30 minutes)
  • Checking and responding to appointment requests via patient communication platforms
  • Checking patients in and out at reception desk area
  • Collecting payment at the time of service and entering patient payments into the Practice Management Software

The ideal candidate will have experience working in a Dental Clinic setting, operating Dentrix software or knowledge of dental software. We are willing to train the right person for our team. We hire for personality and train for performance

Employee Benefits:

  • Referral Bonus, help us discover excellent employees
  • Assistance toward student loan repayment
  • Paid CE Opportunities/Continuing Education
  • Health, Vision & Life Insurance
  • 401K with Employer Match
  • Paid Time Off/PTO
  • Profit Sharing
  • Paid Uniform Allowance
  • Paid Holidays
  • Happy Birthday Gift card
  • FREE Dental Care for YOU (Plus your spouse, children, immediate family)
  • Verizon/AT&T monthly cell phone Discount
  • GreatLife Membership Discount
  • CPR Certification FREE
  • Aflac options
  • Growth Potential/Profit Sharing within the company

Why Join Neighborhood Dental?

1. Reputable Practice: Neighborhood Dental is a well-established and trusted dental practice in Sioux Falls and surrounding communities. Joining our team means becoming part of a highly respected organization that is known for its commitment to excellence.

2. Cutting-Edge Facility: Our state-of-the-art dental offices are equipped with the latest technology and tools, enabling our staff to provide the highest level of care. You'll have access to top-notch resources to support your work.

3. Collaborative Environment: At Neighborhood Dental, we value collaboration and teamwork. You will have the opportunity to work alongside an experienced and supportive dental team, fostering a positive and engaging work environment.

4. Continuing Education: We are dedicated to professional growth and encourage our staff to pursue continuous education and stay updated on the latest advancements in dental hygiene. We support you in expanding your knowledge and skills.

5. Fulfilling Patient Relationships: Building meaningful connections with our patients is at the core of what we do. You will have the opportunity to make a positive impact on patients' lives by improving their oral health and providing education and support.

If you are a dedicated Customer Service Specialist looking for a rewarding opportunity with a highly regarded dental practice, Neighborhood Dental is the perfect place for you Apply to join our team today and make a difference in the oral health of our community



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