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Guest Service Specialist

4 months ago

Sacramento, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Job Summary: We are looking for a dedicated and customer-focused individual to join our team as a Guest Service Specialist at Golden 1 Center. As Guest Service Specialist you will get to go above and beyond to create unforgettable moments for our fans. From providing arena/event information to addressing fan feedback and concerns, handling seat relocations, ADA accommodations, and more, your proactive approach will ensure that every guest leaves with positive and lasting memories. Join us and make a difference in the lives of our guests through acts of kindness and exceptional service.

Availability:
  • Part-time, including weekdays, weeknights, weekends, and holidays as per the Golden 1 Center event calendar.
  • A commitment to be available for at least 80% of monthly events, including All-Call events, is required.
Key Responsibilities:
  • Provide exceptional customer service by being friendly and attentive to the needs of fans and guests visiting the Guest Services desks on the Plaza and Bridge Levels.
  • Aid in resolving ticket-related issues as required
  • Aid in ADA relocations and other accommodations.
  • Be knowledgeable and proficient in using the Kings + G1C app to assist guests with in-app promotions.
  • Maintain supply log and submit to management for ordering.
  • Maintain incident/guest complaint log and submit it to management
  • Address multiple guest concerns professionally and empathetically.
  • Check-in guest wheelchairs, strollers, and other items to keep aisles clear.
  • Collect and log lost items to be turned into Lost and Found.
  • Possess comprehensive knowledge of basketball, events, and the arena, including event schedules, food options, merchandise locations, security protocols, and first aid services.
  • Stay informed about any special activities, functions, or promotions on a given day and maintain a strong understanding of all areas of the arena.
  • Be familiar with the emergency evacuation plan, and exit routes and remain composed in the event of an emergency, providing clear direction and guidance to guests.
  • Willingness to assist with Ambassador duties when necessary.
Required Experience, Skills & Availability:
  • Complete multi-department training program.
  • Critical thinking and problem-solving skills.
  • Always maintain a friendly and professional demeanor.
  • Adhere to proper appearance standards.
  • Work accurately and courteously in high-pressure environments.
  • Availability to work evening games, concerts, weekends, and holidays.
  • Weekly hours will vary depending on scheduled events; not every event will require your presence. Scheduling is based on departmental needs.
  • Shifts will typically range from 4 to 8 hours in duration.
Compensation:
  • $18.00