Front Desk Representative
7 days ago
Location: Denver, CO
Job Type: Full-Time
Department: Office
Job Summary:
As a Front Desk Representative, you will be the first point of contact for our clients and visitors. Your primary responsibilities include managing the front desk operations, providing exceptional customer service, and ensuring a welcoming and organized environment. You will play a crucial role in creating a positive first impression for our guests.
Key Responsibilities:
- Greet and welcome guests in a friendly and professional manner.
- Answer phone calls, respond to inquiries, and direct calls to appropriate personnel.
- Manage reservations and appointments, ensuring accurate scheduling and confirmations.
- Maintain the cleanliness and organization of the front desk area.
- Handle guest check-ins and check-outs efficiently and accurately.
- Provide information about the company's services, policies, and procedures.
- Address guest concerns and complaints with a focus on resolution and satisfaction.
- Collaborate with other departments to enhance the guest experience.
- Uphold confidentiality and data protection standards.
- High school diploma or equivalent; additional education in hospitality or business is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in using office equipment and computer software (e.g., MS Office, reservation systems).
- Ability to work flexible hours, including evenings and weekends, as needed.
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