Director of Dining Experience

3 weeks ago

Kensington, United States Modena Reserve Kensington Full time

About Modena Reserve Kensington:

Love to make a difference in the lives of seniors? At Solera Senior Living we are led by our Core Values which guide our decision-making at every level of our company. We are looking for compassionate individuals who want to join our team

What can Solera offer you?

- A company that is growing so you can grow too

- Ability to be paid immediately, no more waiting for paycheck Friday

- Interested in returning to school? We have a tuition reimbursement benefit

- A great team of co-workers

- Comprehensive medical plan that includes discounted gym memberships

- Dental/vision/life/disability benefits

- 401(k) Plan

- Paid holidays and time off

- Perks and discount programs

- Employee Assistance Program

We are constantly asking ourselves to think outside of the box, utilize technology to improve lives, honor our relationships with one another, and make a meaningful difference in our community. Our leadership team is made up of passionate people who have a true connection to seniors and their families, and who are dedicated to helping others grow and thrive.

Soleras Core Values:

Compassion

Commitment

Communication

Creativity

Listenwe flat out LOVE what we do and if our story resonates with you, and you want to LOVE what you do every day - we want to meet you

Overview & Responsibilities :

The Director of Dining Experience provides full-scope, hands on dining room management in the Dining program. Responsible for maintaining a superior level of quality, service, and cleanliness at all times.

The essential duties and responsibilities described below are representative of those a team member encounters while performing the basic functions of the position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Responsible for the overall operations, coordination, appearance, and maintenance of dining room and serving team members in order to create and maintain a positive experience for all customers.

- Provide leadership, development / training, counseling, and company standards with all serving team members.

- Exemplify at all times community standards of cleanliness, sanitation and organization.

- Responsible for adhering to food quality, appearance and presentation standards at all times.

- Ensure company standards for a full staffed, operational and stocked dining room.

- Exhibit serving standards of speed, accuracy, and efficiency.

- Knowledge in all areas of serving, customer service, and shift / staffing organization.

- Set tables and maintain work stations in proper order. Take orders, provide service and requested items both graciously and courteously. Answer pertinent questions about menu items.

- Clear dishes from tables during and after meal service, assist with dish washing.

- Serve customers using proper serving etiquette and promote an inviting dining atmosphere.

- Knowledge of diets provided and served correctly per policy and procedure.

- Proper management of dining room labor budget guidelines.

- The community embraces a culture of hospitality. To that end, all team members are expected as a condition of employment to practice excellent customer service in all interactions with residents, fellow team members, and guests.

- Follow Residents Rights policies at all times.

- Observe all community policies and procedures.

- Accept assigned duties, instructions or correction in a cooperative manner, voicing concerns or disagreement in a professional manner through established chain of authority according to state procedures.

- Perform incidental housekeeping and maintenance tasks as may arise during the course of regular duties, in order to maintain a clean, safe, pleasant environment for residents, visitors and team members.

- Perform all other related duties as assigned in an effective, timely, and professional manner.

Qualifications:

- High school education or equivalent.

- Three years of restaurant or senior living dining serving experience and leading a team preferred.

- Leadership, creating and maintaining team member schedules.

- Strong interpersonal, teamwork skills. Ability to routinely process written information as in policies and procedures, posted notices, instruction materials. Complete forms and other written documentation.

Requirements:

- Required to receive the annual Flu vaccine, excluding religious or medical exemptions.

Physical Demands:

- Ability to regularly walk, stand, bend, stoop or sit for extended periods

- Ability to use office equipment requiring a high degree of dexterity, i.e. keyboarding

- Ability to communicate with various contacts via walkies, phones

- Ability to work under pressure

Benefits: Health insurance, Dental insurance, Vision insurance, Paid time off, Flexible schedule

Min:

USD $70,000.00/Yr.

Max:

USD $75,000.00/Yr.

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