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Sr. Marketing Operations Specialist
2 months ago
Our Fortune 100 Client is seeking a Sr. Marketing Operations Specialist for their New York City office. The role is within a global team and supports all business units across the enterprise.
The team manages acquisition & loyalty marketing related content and digital marketing asset updates on existing web pages of the enterprise and prospect phone channel. This function closely works with the web development teams and supports optimizing the Company's website and the design and implementation of customer experiences which drive profitable acquisitions for the Consumer and Commercial products. The Marketing Operations Specialist will be primarily responsible for running the day to day operations of the team's work, and support the leader in ensuring flawless execution, operational consultation, and delivering process efficiencies. The successful candidate will also be responsible for supporting Marketing, Technical and other internal partners in multi-channel online campaigns, translating business needs to Technologies, and providing Subject Matter Expertise (SME) consultations.
Responsibilities:
•Support the day to day operations of the online marketing campaign launches & delivery processes, including on-time delivery, rush requests scheduling, audit support and training.
•Provide the team technical & process consultation to Marketing and all key stakeholders.
•Act as a liaison between Marketing and Technology teams - translate business needs to our technology partners and explain capability/platform functionality to Marketing.
•Support Audit, Training, process documentation, volume forecasting and reporting needs.
•Participate in business driven projects as Subject Matter Experts of the tool/platform and perform user acceptance training/testing as needed.
•Ancillary responsibilities include supporting other Marketing Capabilities and future capabilities as needed.
•Support the leader in all relevant activities.
Qualifications:
•5+ years of work experience in digital/ web marketing operations (technical process development will be preferred).
•Strong reporting skills (Excel Macro/V-look-up) and proficiency with Microsoft Office Suite specifically Visio and Power-Point.
•Experience in Excel Macro/V-look-up, Digital Tech.
Experience in project management, working with technical teams.
Must have a clear understanding of online technologies, a basic understanding of how websites work.
High quality written and oral communication skills.
Product management experience is a plus.
•Excellent organizational and project management skills (attention to detail, handling and prioritization multiple priorities, managing tight timelines) are critical.
•Ability to work independently and be able to manage multiple priorities simultaneously in a fast-paced environment without direct supervision.
•Ability to think creatively and problem solve; must have a "can do" attitude and be a critical thinker.
•Bachelor's degree in computer science, computer engineering.
Work Environment:
•Full benefits package
•Monday-Friday work week, Hybrid - 3 days in office per week
•Applicants must be currently authorized to work in the United States on a full time, permanent basis
•Salary is $85,000 plus full benefits including: Health, Dental, Vision, 401K, PTO and Sick Leave
Emerge seeks, in all of its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, sexual orientation, national origin, citizenship or immigration status, age, disability, veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status or any other protected characteristic or based on their relationship or association with members of a protected class. Emerge is committed to diversity in its most inclusive sense.
