Front Desk Agent

4 months ago

Wells, United States POWDR Full time
Location: Death Valley, California

Stovepipe Wells in Death Valley National Park - Journey Beyond the Ordinary. Stovepipe Wells has an 80-room hotel, restaurant, bar, pool, gas station, general store, and gift shop. Stovepipe is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Death Valley National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. POWDR operates Stovepipe Wells under a long-term concession contract with the National Park Service.

What's in it for you?

  • A work culture to Journey Beyond the Ordinary.
  • Proposed wages of $17.00-$19.00 / hour.
  • On-Site Employee Housing and Meals available.
  • Retail Discounts on Apparel.
  • Complimentary access to most POWDR owned resorts
  • Benefits: This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; 401k plan with employer matching.
Essential Duties and Responsibilities:
  • Greet and assist visitors, answer questions and explain regulations.
  • Answer phones, handle reservations and respond to guest inquiries.
  • Manage reservation processes with care, precision and finesse.
  • Retain a report of occupied or vacant rooms and RV campsites. Distribute maps, park rules and local information.
  • Assist guests in locating hotel rooms, RV sites and NPS Campsite.
  • Inform incoming guests where family or friends are located.
  • Be familiar with local points of interest and the location of services that might be requested by guests such as eateries, sundries, refreshments, churches, tourist attractions and local events.
  • Perform basic duties in common areas to maintain an attractive and clean environment. Report any disturbances or damage to the Operations Manager. Each hotel must be cleaned after guests check out and before guests check in.
  • Front Desk Staff shall not attempt to discipline or apprehend any park violators.
  • Front Desk Staff will report all disturbances to the Operations Manager, or designee to take action.
  • You are to inform guests of rules and regulations.
  • Always set an example by being a professional, knowledgeable, practicing good housekeeping and by observing all rules and regulations.
  • Front Desk Staff is expected to participate in quality visitor satisfaction comment card and post-visitor survey records, review and necessary follow-up.
  • Be observant for activities requiring immediate attention, notify the Operations Manager as problems arise.
  • Keep a written report of complaints and criticism of park facilities, report situations that could affect the health and safety of visitors and report any maintenance items which need immediate attention.
  • Documents employee issues and manages accordingly based on policy and procedure.
  • Promotes overall enjoyable staff experience by implementing positivity and fun in daily operations.
  • Learn and demonstrate ESQ program, environmental, safety and quality roles, responsibilities and program requirements.
Other Duties as Assigned:
  • This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.


Destination Death Valley - Stovepipe Wells is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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