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Receptionist

2 months ago

Brooklyn, United States Madison Health & Rehabilitation Full time

Curated Mental Health, a reputable mental health medical practice based in New York City, is seeking a highly organized and customer-focused Front Desk Receptionist to join our dedicated team. As the first point of contact for our practice, the Front Desk Receptionist plays a crucial role in providing exceptional service to our patients. If you are detail-oriented, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply.

Responsibilities:

Greet and welcome patients, visitors, and vendors in a warm and professional manner.

Register new patients and update existing patient information accurately in the electronic health records system.

Schedule patient appointments, ensuring optimal utilization of providers' schedules.

Answer incoming calls promptly and handle inquiries or direct calls to the appropriate staff member.

Verify insurance information and collect patient payments according to established policies.

Maintain cleanliness and organization of the front desk area.

Manage patient records, including filing, scanning, and retrieval.

Collaborate with the clinical team to ensure efficient workflow and excellent patient care.

Adhere to HIPAA regulations and maintain patient confidentiality at all times.

Qualifications:

Associate degree minimum; additional certifications or coursework in healthcare administration is a plus.

Proven experience as a receptionist or in a similar customer-facing role.

Familiarity with medical terminology and procedures is highly desirable.

Proficient in using electronic health records systems and basic computer applications.

Exceptional communication and interpersonal skills, with the ability to provide excellent customer service to diverse individuals.

Strong organizational and multitasking abilities, with keen attention to detail.

Professional demeanor and ability to handle challenging situations with patience and empathy.

Familiarity with insurance verification and billing procedures is preferred.

Legal Requirements:

Must be eligible to work in the United States.

Familiarity with HIPAA regulations and strict adherence to patient privacy and confidentiality laws.

How to Apply:

Please submit your resume, along with a cover letter highlighting your relevant experience and why you believe you would be a great fit for this role. We kindly request no phone calls or in-person visits regarding this position. We will contact only those candidates selected for an interview.

Equal Employment Opportunity:

Curated Mental Health is an equal opportunity employer and does not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.