Customer Service Representative

6 days ago

Chelsea, United States Kayem Foods Full time
KEY QUALIFICATIONS:
  • Ability to multi-task/ change priorities in a very fast paced office environment
  • Reliable
  • Excellent communication skills (will communicate with everyone from the Kayem Executive Team, VIP customers and consumers)
  • Detail oriented
  • Great initiative
  • Excellent follow-up
  • Pro-active positive mindset team player but also works independently
  • Quick learner
  • Can troubleshoots issues
  • Proficient in Microsoft Office, especially Excel
NOTES:
  • Knowledge of Microsoft Dynamix AX 2012 OR D365
  • Customer Service works closely with Sales Team, AR, Marketing, Production and Transportation
  • Cover front desk for breaks/ out of office
  • Knowledge of the food manufacturing industry, order processing and sales organization experience
  • BI-Lingual in Spanish helpful but not required
RESPONSIBILITIES:

ORDER MANAGEMENT:
  • Troubleshoots issues
  • Checks Promo Assist software for promotions to match dates/ items/ pricing
  • Process other orders by fax, email or phone- follows through based on circumstances
  • Assures weight requirement met- if not seeks upper management approval
  • Works with Brokers to meet minimums, confirms any changes such as dates
  • Checks inventory for fulfillment
  • Alerts brokers of any shortage- finds solutions
  • Cover colleague's duties when out of office
  • Fax or email order acknowledgements as needed
DEDUCTION MANAGEMENT:
  • Researches/ analyzes deductions (short pays of invoices) against entered promotions in Promo Assist software
  • Create and edit promotions, make payments, follow up tasks
  • Closes past promotion based on direction
SALES SUPPORT:
  • Interacts with Sales Team- call, email or in person, addresses inquiries and needs
  • Brings issues to Sales attention
  • Enters sample orders for sales reps- for pickup or delivery
  • Communicates w/ brokers or sales reps to keep informed of changes- such as dates or inventory
  • Awareness of marketing promotions
WAREHOUSE INTERACTION:
  • Updates appointment log (Excel)- local deliveries
  • Handles frequent date changes from trucking company- communicates with brokers, customers and sales reps
  • Requests possible additions with warehouse if late order
  • Adjusts orders as requested- such as if over a truckload
  • Creates credits as needed- provides to Warehouse for expected return or pick up
REPORTS:
  • Reviews shortage reports, conditionally contacts customer
  • Runs certain reports daily from AX - such as shortage, open orders
INVENTORY:
  • Aware of Red Zone / Overstock, places orders to sell such items
  • Alerts Production of large quantity orders
CONSUMER:
  • Responds to consumer inquiries from the 'Contact Us' on various websites
  • Assist Marketing with Social Media consumer issues
  • Answers phone- address issues with consumer, monitors voicemails
  • Enter PNCRs (internal documenting system for consumer issues), send coupons and letters
  • Responds to incident reports from customers, follows up to closure
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