Customer Service Representative

2 months ago


Chelsea, Michigan, United States Farmers Insurance Full time
Job Opportunity

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative and Sales and Marketing Representative. As a licensed insurance agent, you will be responsible for providing exceptional customer service, sales, and marketing support to our clients.

Key Responsibilities:
  • Provide excellent customer service through phone, email, and in-person interactions
  • Assist customers with policy management, including billing inquiries, making payments, and executing policy changes
  • Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions
  • Stay up-to-date with state licensing requirements and changes in state laws to ensure compliance
  • Participate in ongoing training and professional development to enhance skills and knowledge
Requirements:
  • Professional and reliable with excellent time management skills
  • Pleasant phone voice and strong communication skills
  • Good conflict resolution skills and high sense of integrity
  • Ability to work in a fast-paced office environment and adapt to changing priorities
  • Basic computer skills and proficiency in software applications
What We Offer:
  • Competitive hourly rate of $14 plus commission based on experience
  • Opportunity for bonus based on performance
  • Professional office work environment with hybrid opportunity available for skilled candidates
  • Part-time opportunity with potential for full-time career advancement


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