Customer Service Representative

3 weeks ago


Grafton, United States CORE Consulting Full time

Job Purpose: The purpose of this position is to interact with customers by providing price quotes, processing orders, and answering product-related questions, resulting in high customer satisfaction and effective, collaborative relationships with other company departments. Essential Job Functions: Professionally manage all details of day-to-day customer communication (e-mail, phone, etc.) Receive, maintain, and track customer purchase orders in the ERP system. Import and manage EDI or manual order demands for all customers as required. Monitor scheduled shipment dates to ensure timely delivery, expediting as needed and contacting customers concerning changes or delays in shipments. Function as a liaison between departments (Production, Quality, and Shipping) to address and resolve customer issues effectively and in a timely manner. Update quarterly and annual customer price changes. Participate in audits and maintain documentation required for IATF, 19649/ISO 9001:2015 compliance. Provide support to outside sales reps as needed. Participate on improvement teams as required. Complete special projects as assigned. Follow all company policies and procedures as applicable to the position. Follow all clean-up and housekeeping procedures (5S). Follow health, safety, security, and environmental practices as required for IATF, 19649/ISO 9001:2015. Non-essential Job Functions: Other projects, duties, and responsibilities as requested by other members of management. Some travel may be required. Provide back-up support in other office functions. Prepare reports as required. Qualifications: To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: Requires a high school diploma, or equivalent. Minimum 2 years customer service experience. Mfg. experience required. EDI experience a plus. Abilities, Skills, and Knowledge: Ability to establish and maintain effective working relationships with co-workers. Ability to read and comprehend instructions. Ability to perform math functions of addition, subtraction, multiplication, and division in all units of measure. Ability to solve practical problems, and interpret a variety of specifications, and information furnished in written, oral, diagram, or schedule form. Ability to operate Windows and/or Apple based computers and working knowledge of typical office programs – i.e., Microsoft Outlook, Word, Excel, PowerPoint. Training Requirements: Training requirements as applicable to the Quality Management System and Environmental Management System. #J-18808-Ljbffr



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