Customer Service Representative

1 week ago


Grafton, Wisconsin, United States CORE Consulting Full time
Job Summary

CORE Consulting is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and providing timely and effective solutions to customer issues.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries, resolve customer complaints, and provide product information in a professional and courteous manner.
  • Order Management: Process customer orders, manage customer purchase orders, and track customer shipments.
  • Customer Relationship Management: Build and maintain strong relationships with customers, identify customer needs, and provide solutions to meet those needs.
  • Problem Resolution: Investigate and resolve customer complaints in a timely and effective manner, ensuring customer satisfaction and loyalty.
  • Team Collaboration: Collaborate with internal teams, including sales, marketing, and operations, to ensure seamless customer experiences.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum 2 years of customer service experience, preferably in a manufacturing environment.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.


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