Operations Support Specialist

2 months ago

Phoenix, United States Exos Partners Full time

EXOS is a leader in the field of human performance, a category it created more than 20 years ago. For two decades weve stood side by side with the very best, coaching individuals, teams, and communities to higher levels of performance. And weve done it all by pioneering and leveraging sports science and proprietary tools across mindset, nutrition, movement, and recovery.

Today, EXOS employs more than 4,000 people in over 400 locations worldwide. With award-winning facilities, sports medicine clinics, technology, and services, EXOS connects people to the solutions they need. We provide comprehensive game plans, regardless of skill and sport, based on time-tested fundamentals and research in order to help people take control of their health and performance. EXOS is trusted by hundreds of clients including leaders in business, technology, health, community organizations, and world champions in sports. Now were leaning into our rich heritage to move the brand forward. In 2020, EXOS founder and president Mark Verstegen brought on industry vet Sarah Robb OHagan as CEO to lead the company into its next chapter.

Culturally, we promote and reward humility, one team and tenacity as some of our core values and we are committed to cultivating an inclusive work environment where all of our team members feel empowered to grow and bring their whole selves every day. We celebrate the diverse voices and perspectives of our team members, knowing that diversity of age, race, ethnicity, gender identity, sexual orientation, veteran status and national origin, among other social identities, drive innovation, belonging and fuel our work.

**Job Summary:**

Operations Support Specialist must be confident, outgoing, and self-motivated with a strong work ethic. This role will be responsible for a variety of tasks that will give the perfect candidate insight into many roles within EXOS by supporting the Operations Support team. Responsibilities will include, but not limited to inbound call center for existing clients, light project management, system setup and assisting with apparel allotment and discount codes.****Job Description:****

**Responsibilities:**

Operations Support Specialist must be confident, outgoing, and self-motivated with a strong work ethic. This role will be responsible for a variety of tasks that will give the perfect candidate insight into many roles within EXOS by supporting the Operations Support team. Responsibilities will include, but not limited to assisting with apparel allotment and discount codes, inbound call center for existing clients, light project management and system setup.

* Responsibilities for Inbound Call Center:

+ Handle inbound client inquiries telephonically and by email/chat/IM while maintaining company standards and ensuring customer satisfaction

+ Utilize computer, peripheral devices, telephone headset and all aspects of the telephone system

+ Answer calls with professionalism and accuracy

+ Listen attentively to customer needs and concerns; demonstrate empathy

+ Research required information using available resources

+ Manage and resolve customer complaints

+ Provide customers with product and service information

+ Identify and escalate priority issues

+ Route calls to appropriate resource

+ Follow up customer calls where necessary

+ Document all call information according to standard operating procedures

+ Exercise discretion and good judgment, make sound business decisions

* Responsibilities for Project Management

+ May be involved in various corporate or client projects that will require excellent organization and time management

+ This responsibility is intended for the candidate to gain additional knowledge of what EXOS does and allow for additional professional growth

+ Prior project management is not a requirement

* Responsibilities for System Setup

+ Will be trained on setup of the member management system that EXOS uses in our facilities, as well as client facilities

+ Will assist the Implementation team in system setups as needed

* Responsibilities for Apparel Allotment & Discount Codes include:

+ Preparing employee apparel allotment for shipment

+ Creating shipping labels

+ Managing employee discount codes

**The Ideal Candidate would have**

* Minimum 2 years in a customer service role or operations support role

* High school diploma or solid work experience in communications, business, or related fields

* Strong time management, organization, administrative, problem-solving skills

* Strong data entry and follow up skills

* Strong communication skills via telephone, webcam meetings and in face-to-face interactions

* Proficiency in email, Microsoft Word, Excel, and PowerPoint or Google Sheets, Docs, etc.

* Team-oriented, open minded and willing to learn

* Must be able to work in a fast-paced environment

* Strong ability to work both individually and in a team environment

* Visual acuity to interact with computer screens

* Manual dexterity to manipulate computer keyboard and other office equipment

* Sitting for long periods

* Able to lift up to 50lbs

* Flexible work schedule based on business need; role will require to be onsite when handling apparel, however other job responsibilities can be done remotely. Schedule will be worked out with management

To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, EXOS requires that all successful applicants shall be required to show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted as an accommodation or otherwise. Applicants believing they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform People Operations after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials.

*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us***

****We are an equal opportunity employer****

EXOS is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. EXOS provides reasonable accommodation to employees and applicants for employment who have disabilities. You may request reasonable accommodation, in writing, by reaching out to our People Operations department at:

Attention: People Operations, Accommodations

2629 E. Rose Garden Ln.

Phoenix, AZ 85050

Learn more here:

locationPhoenix, AZ

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