Customer Relations Specialist

2 weeks ago

Lewisville, United States Fortis Solutions Group Full time

Job DetailsJob LocationLewisville, TX - Lewisville, TXPosition TypeFull TimeEducation Level2 Year DegreeTravel PercentageNoneJob ShiftOfficeJob CategoryCustomer ServiceDescriptionAs the Customer Relations Specialist (CRS) you will serve as the primary point of contact for your assigned customer base and are responsible for providing the highest level of service throughout the life cycle of the order, from inception to the collection of payment. As the Customer Relations Specialist you will act as the liaison between the customer, sales, and internal operations teams to ensure all customer requirements are met. Essential Duties and Responsibilities:Generate quote requests and communicate with salespersons and customers regarding quotes and any other applicable information. This will require the CRS to gain and demonstrate proficiency with the technical aspects of the product including size, shape, finishing requirements, color considerations, adhesive, application concerns, etc.Initiate prepress requests for proof creation of new and revised items. Verify accuracy prior to submission to the customer.Create and maintain item records within the ERP system to confirm all current specifications are captured to successfully produce the product.Conduct contract review to verify correct pricing from the customer PO to the price table created in the ERP system for each item.Maintain customer records within the ERP system; including contacts, specific requirements and quality standards.Process customer orders by gathering item and order specifics and entering into the ERP system in an accurate and timely manner.Effectively manage finished good inventory for assigned customer base by conducting regular data analysis to maintain appropriate stock levels.Build and maintain good customer relationships both externally and internally.Communicate with production, prepress, and shipping regarding the status of orders, customers requests, and other applicable information.Interact directly with the Sales Team and Customers in gathering information for various processes.Receive and respond to all customer inquiries in a timely, efficient and knowledgeable manner.Initiate proactive follow-up with customers to ensure their needs are being met.Address all incoming complaints by actively participating in the quality investigation, and guiding resolution processes to a proper and satisfactory closure.Update job knowledge by participating in educational opportunities.Participate in continuous improvement projects and strategic initiatives.Additional duties as required. Job duties listed are subject to change at the supervisor's discretion and include but are not limited to the above list.QualificationsRequirements: Education and Experience:Associate degree preferred, in business, sales, marketing or similar curriculum (or equivalent college coursework). High School diploma required.Minimum of 3 years progressive experience in a similar Customer Service Specialist role, preferably in the printing or packaging industry or another similar manufacturing environment.Job Knowledge, Skills, and Abilities:Desire and ability to deliver exceptional customer service.Excellent verbal and written communication skills.Able to think creatively to solve problems and resolve challenges.Able to think proactively and anticipate customer needs.Able to work collaboratively with other team members.Willing to give 110% effort to ensure customers are 100% satisfied.Organized, detail-oriented, with ability to multi-task and prioritize competing requests to ensure deadlines are met.Able to work in a fast-paced environment with changing requirements.Possess basic math skills: Working knowledge of decimals, fractions, percentages, and the ability to read ruler measurements.High competency level with computer and software skills, compatible with job responsibilities; MS Office products, ERP Software, CRM software, etc.Supervisory Responsibilities:NoneTraining Requirements:Willing to attend required training courses or sessions related to the job as assigned.Travel Requirements:May include occasional travel to customer facilities or off-site seminars and training.Physical Demands:Sitting, standing, and repetitive tasks of working at a computer.Some light office lifting (max 25 lbs.) is required.Pass a pre-employment drug test and subject to random drug screening.Work Environment:Primary work environment is an office.Exposure to dust and noise in the production environment.Warehouse environment temperatures may be influenced by outside temperatures.Personal Protective Equipment:Closed toed shoes are required in the production area.Fortis Solutions Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and therefore, do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

  • Customer Relations Support Associate

    2 days ago

    Lewisville, United States Fortis Solutions Group Full time

    Job DetailsLevel Entry Job Location Lewisville, TX - Lewisville, TX Position Type Full Time Education Level High School Travel Percentage Negligible Job Shift Office Job Category Customer Service Description As the Customer Relations Support associate you will assist internal teams by processing incoming orders, conducting job ticket audits, routing process...

  • Customer Service Specialist

    5 months ago

    Lewisville, United States Global Channel Management Full time

    About the job Customer Service Specialist Customer Service Specialist II needs 2 years experience Customer Service Specialist II requires: Customer service Jacksonville, FL /Lewisville, TX MS Office Customer care, support Customer Service Specialist II duties: Answers inbound customer service calls and provides entry-level troubleshooting and resolution to...

  • Customer Experience Specialist

    2 months ago

    Lewisville, Texas, United States NRG Full time

    Customer Care Engagement Specialist RoleWe are seeking a highly skilled Customer Service Engagement Professional to support our customer care team in delivering exceptional service and ensuring policy adherence at NRG. As a key member of our team, you will play a vital role in supporting our customer care operations and driving business growth.Key...

  • Customer Experience Specialist

    4 months ago

    Lewisville, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    1 month ago

    Lewisville, Texas, United States Best Buy Full time

    {"Overview": "At Best Buy, we're committed to creating a work environment where every employee feels like they truly belong and contribute to our shared purpose. As a Customer Experience Specialist, you'll be the face of Best Buy for our customers, providing unique and personalized service to meet their immediate and future needs.", "Key Responsibilities":...

  • Customer Support Specialist

    1 week ago

    Lewisville, Texas, United States Careerbuilder-US Full time

    Job Summary:We are seeking a highly detail-oriented and organized Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for making outbound phone calls to verify ownership, updating customer information in our database, and collecting and researching current licenses. You will also be responsible for...

  • Client Relations Specialist

    2 months ago

    Lewisville, Texas, United States Automation Personnel Services Inc Full time

    Position OverviewAutomation Personnel Services Inc is seeking a dedicated Customer Service professional. In this role, you will play a crucial part in ensuring client satisfaction and operational efficiency.Key ResponsibilitiesManage and resolve customer inquiries and issues effectively.Perform data entry tasks with accuracy and attention to detail.Engage in...

  • Customer Care Engagement Specialist

    4 months ago

    Lewisville, United States NRG Full time

    As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and...

  • Customer Service Representative

    2 weeks ago

    Lewisville, Texas, United States Global Channel Management Full time

    About the JobCustomer Service Specialist II is a key role within Global Channel Management, requiring a strong foundation in customer service and technical support.Key ResponsibilitiesProvide exceptional customer service through inbound calls, ensuring timely and effective resolution of customer issues.Utilize pre-determined scripts and response guidance...

  • Customer Service Operations Specialist

    2 months ago

    Lewisville, Texas, United States NRG Full time

    Job Summary:NRG is seeking a highly skilled and experienced professional to join our Customer Care team as a Customer Service Operations Specialist. This role will be responsible for supporting the key initiatives of the Customer Service team and serving as a business and process consultant to internal customer groups.Key Responsibilities:Interact with...

  • Customer Experience Representative

    4 days ago

    Lewisville, Texas, United States RML Auto Full time

    Unlock Your Potential as a Customer Experience SpecialistRML Auto is seeking a dynamic and motivated professional to join our team as a Customer Experience Specialist. As a key member of our sales and customer service team, you will be responsible for building and maintaining relationships with our customers, identifying and pursuing new sales opportunities,...

  • Customer Service Representative

    1 week ago

    Lewisville, Texas, United States Global Channel Management Full time

    About the JobCustomer Service Specialist at Global Channel ManagementWe are seeking a skilled Customer Service Specialist to join our team. The ideal candidate will have a strong background in customer service and be able to provide exceptional support to our clients.Key Responsibilities Answer inbound customer service calls and provide entry-level...

  • Client Relations Engagement Coordinator

    3 weeks ago

    Lewisville, Texas, United States NRG Full time

    Client Relations Engagement CoordinatorWe are seeking a Client Relations Engagement Coordinator to become a vital part of our team at NRG. In this role, you will be instrumental in assisting our customer relations department to provide outstanding service and ensure compliance with policies. This position is ideal for a driven individual with excellent...

  • IT Support Specialist

    3 weeks ago

    Lewisville, Texas, United States Prototype IT Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Prototype IT. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and maintaining accurate records of IT-related incidents and...

  • Payroll Specialist

    2 weeks ago

    Lewisville, Texas, United States StoneGate Senior Living Full time

    Job Title: Payroll SpecialistStoneGate Senior Living, a leading provider of support services to senior care facilities, is seeking an experienced Payroll Specialist to join our team.Job Summary:The Payroll Specialist will be responsible for ensuring the accurate and timely processing of bi-weekly payrolls, working collaboratively with Human Resources,...

  • Diagnostic Tool Specialist

    2 weeks ago

    Lewisville, Texas, United States Protech Automotive Solutions Full time

    Diagnostic Tool Specialist Job SummaryProtech Automotive Solutions is seeking a highly skilled Diagnostic Tool Specialist to provide top-notch technical support to our customers.Key Responsibilities:Install and configure diagnostic tooling software and hardwareSupport company operations with technical assistance on tooling-related issuesProcure and order...

  • IT Support Specialist

    1 week ago

    Lewisville, Texas, United States Prototype IT Full time

    Job Title: IT Help Desk Support SpecialistPrototype:IT is seeking a skilled IT Help Desk Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to clients in a fast-paced and dynamic environment.Key Responsibilities:Provide remote technical assistance to clients experiencing...

  • IT Support Specialist

    4 weeks ago

    Lewisville, Texas, United States Prototype IT Full time

    Job Title: IT Help Desk Support SpecialistPrototype:IT is seeking a skilled IT Help Desk Support Specialist to join our team. As a key member of our IT support team, you will provide technical assistance to clients in a variety of industries, utilizing the latest technologies and best practices.Key Responsibilities:Provide remote technical support to clients...

  • Diagnostic Tool Specialist

    2 weeks ago

    Lewisville, Texas, United States Protech Automotive Solutions Full time

    Diagnostic Tool Specialist Job SummaryProtech Automotive Solutions is seeking a highly skilled Diagnostic Tool Specialist to join our team. As a Diagnostic Tool Specialist, you will be responsible for installing and configuring diagnostic tooling, providing technical assistance to internal teammates, and supporting company operations.Key...

  • Afternoon Coffee Specialist

    2 months ago

    Lewisville, Texas, United States The Human Bean Full time

    We are seeking a passionate coffee specialist to become a part of our dynamic team at The Human Bean.Key Responsibilities of the Coffee Specialist: Deliver outstanding customer service experiences.Craft and serve beverages tailored to customer preferences.Adhere to established payment processing protocols.Maintain a clean and welcoming environment.Comply...