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Asset Preservation Specialist

1 month ago

Lewisville, Texas, United States MCS Full time
Job Description

At MCS, we are seeking a highly skilled Asset Preservation Specialist to join our team. As an Asset Preservation Specialist, you will be responsible for providing support for our clients and vendors to preserve real estate assets. Your primary goal will be to ensure the entire process from receipt of work orders to resolution and closure is completed efficiently and effectively.

Key Responsibilities:

  • Receive and review incoming work orders related to monthly maintenance items such as repairs, grass cuts, winterizations, etc. and contact appropriate resources as needed.
  • Verify accuracy and resolve general customer issues using multiple resources and records.
  • Prepare, edit, distribute, and/or correct specialized and/or complex documents/notes/entries.
  • Contact customers with any questions or concerns and work to minimize risks.
  • Monitor queue to ensure the necessary property preservation work is completed.
  • Ensure all work is completed accurately in compliance with client specifications and company policies.

Requirements:

  • Ability to compose emails, letters, memos, and orally communicate technical information.
  • Ability to communicate with individuals effectively in person and on the telephone.
  • Proven ability to proactively manage files in pipeline demonstrating a sense of urgency.
  • Exceptional customer service skills.
  • Ability to work well under pressure in a high production-oriented environment.
  • Effective decision-making and problem-solving skills.
  • Must be able to work overtime as needed.
  • Proficient with Microsoft-related software (Word, Excel, Outlook) and internet and customized databases.
  • Must be able to read and/or interpret numbers and letters correctly.
  • Must work with numbers to calculate timeframe and evaluate costs and losses.
  • Must demonstrate organization and prioritization skills to manage time.

Education and Experience:

Education: High school diploma or GED required.

Four-year college degree a plus but not required.

Experience: Six months or more work experience.

Preferred: Mortgage, FHA, and/or financial services experience.

Work Environment:

This position is a sedentary position that requires 8 hours of sitting at a desk in a climate-controlled environment with frequent computer, mouse, and phone work.