We have other current jobs related to this field that you can find below
-
Customer Success Associate
3 months ago
Norristown, United States Marvin Windows & Doors Full timeOur Customer Success Associates bring our purpose to life by assisting the Customer Success team in guiding customers through their journey with Marvin Replacement. The Customer Success team curates an exceptional, personalized experience by focusing Associate, Customer Service, Manufacturing, Retail, Customer, Manager
-
Customer Specialist
4 days ago
Norristown, United States Top Stack Full time $18 - $23Job DescriptionJob DescriptionJob Title: Customer SpecialistJob Overview: The Customer Specialist is integral to providing daily support to clients and patients. As a vital part of the Operations team, this role acts as a knowledgeable resource on systems and products, offering assistance to both internal and external clients with inquiries and routine...
-
Customer Experience Coordinator
3 months ago
Norristown, United States The Tustin Group Full timeJob DescriptionJob DescriptionDescription:Job Summary:The Customer Experience Coordinator role plays a pivotal part in ensuring exceptional customer service for both internal and external customers. Responsibilities encompass coordinating field service technicians' schedules, managing customer inquiries, and handling daily administrative tasks to uphold...
-
Plumbing Superintendent
1 week ago
Norristown, United States Sobieski Full timeJob DescriptionJob DescriptionCustom Home Plumbing Superintendent - Custom Homes location: Montgomery County, Delaware CountySobieski Mechanical Contractors, Inc. is looking to hire a full-time Plumbing Superintendent for our Custom Home Division in the your area. The successful Plumbing Superintendent is responsible for managing the Plumbing manpower in...
-
Customer Service Representative
6 days ago
Norristown, United States Waterco Full timeJob Responsibilities: Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Providing proactive sales support to assign customer accounts by developing close relationships with...
-
Customer Service Representative
1 week ago
Norristown, United States Waterco of the Central States, Inc. Full timeJob DescriptionJob DescriptionJob Responsibilities:Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.Providing proactive sales support to assign customer accounts by developing...
-
Customer Service Representative
3 days ago
Norristown, United States Waterco Full timeJob Responsibilities: Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Providing proactive sales support to assign customer accounts by developing close relationships with...
-
Customer Experience Coordinator
3 months ago
Norristown, United States O'Donnell Metal Fabricators, Inc. Full timeJob DescriptionJob DescriptionAre you passionate about providing excellent customer service and solving problems, but feeling unfulfilled in your current position? Join the team at Alpha 1 HVAC where you can have an immediate positive impact on people's lives! We live our values, Cultivate personal and professional growth, Reliability, Integrity,...
-
Facilities Customer Service Coordinator
3 months ago
Norristown, United States EMCOR Group Full time** Facilities Customer Service Coordinator - Exterior Services** **Job Category****:** Operations Services **Requisition Number****:** FACIL016939 Showing 1 location **Job Details** **Description** USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services...
-
Bilingual Customer Support Specialist
5 days ago
Norristown, Pennsylvania, United States Car Vision Full timeBecome a Key Player at Car Vision: Cultivating Lifelong Customer RelationshipsAre you an enthusiastic individual with a competitive spirit? Do you possess a background in sales or customer support? Are you eager to thrive in a dynamic environment? If so, we invite you to explore this opportunity.About UsAt Car Vision, we prioritize building enduring customer...
-
Norristown, United States Emcorgovservices Full time** Seasonal Facilities Services Customer Service Representative** **Job Category****:** Operations Services **Requisition Number****:** SEASO016468 Showing 1 location **Job Details** **Description** USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services...
-
Customer Care Associate
5 days ago
Norristown, Pennsylvania, United States Hartlandlubes Full timeCompany OverviewHartland Lubricants & Chemicals is a family-owned distributor of lubricants and chemicals, established in 1960. Our headquarters is located in Onalaska, WI, and we serve a diverse range of customers, including automotive, commercial, and industrial sectors throughout the upper Midwest. Our success is driven by our employees, whose varied...
-
Agricultural Banking Relationship Specialist
4 days ago
Norristown, Pennsylvania, United States State Bank Financial Full timePosition OverviewAre you looking to advance your career with a financial institution dedicated to the agriculture and agribusiness industry? State Bank Financial is in search of an Agricultural Banker focused on expanding a portfolio of agricultural enterprises while also fostering personal career growth.Role SummaryWith limited supervision, the Agricultural...
-
Bilingual Customer Support Specialist
4 days ago
Norristown, Pennsylvania, United States Car Vision Full timeBecome a Key Player at Car Vision: Cultivating Customer LoyaltyAre you an enthusiastic individual with a drive for excellence? Do you possess a background in sales or customer engagement? Are you eager to thrive in a dynamic workplace? If so, we invite you to explore this opportunity.About UsAt Car Vision, we prioritize the establishment of enduring customer...
-
Plumbing Mechanic- Custom Homes
3 weeks ago
Norristown, United States Sobieski Full timeJob DescriptionJob DescriptionCustom Home Plumbing Mechanic location: Montgomery County, Delaware CountySobieski Mechanical Contractors, Inc. is looking to hire a full-time Senior Plumbing Mechanic for our Custom Home Division in the your area. Are you interested in a career with a growing company and supportive team? This job earns a competitive salary,...
-
Agricultural Banking Relationship Specialist
4 days ago
Norristown, Pennsylvania, United States State Bank Financial Full timePosition OverviewAre you ready to advance your career with a dedicated financial institution focused on the agriculture and agribusiness industry? State Bank Financial is on the lookout for an Agricultural Banker who is committed to expanding a portfolio of agricultural businesses while also enhancing their professional journey.Role SummaryWith limited...
-
Customer Service Representative Bi Lingual
3 months ago
Norristown, United States CarVision Inc. Full timeJob DescriptionJob DescriptionDo you have a positive personality and a competitive spirit? What about sales or customer service experience? Are you eager to work in a highly-productive and fast-paced environment? If you answered yes, then consider applying to join our motivated team! Who We AreAt Car Vision , we strive to make every customer a customer for...
-
Customer Service Representative
1 month ago
Norristown, United States EcoShield Pest Solutions Full timeOverview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...
-
Customer Service Representative
1 month ago
Norristown, United States Attilio Plumbing, Heating and Cooling Full timeJob DescriptionJob DescriptionWe are seeking an On-Site Customer Service Representative to join our team at Attilio Plumbing, Heating & Cooling! You will be responsible for Customer Service and various Administrative Support roles. Also, you will be responsible for Dispatching between Customers and Technicians in the Field. This is a Full-Time,...
-
Senior Plumbing Mechanic- Custom Homes
3 weeks ago
Norristown, United States Sobieski Full timeJob DescriptionJob DescriptionCustom Home Senior Plumbing Mechanic location: Montgomery County, Delaware CountySobieski Mechanical Contractors, Inc. is looking to hire a full-time Senior Plumbing Mechanic for our Custom Home Division in the your area. Are you interested in a career with a growing company and supportive team? This job earns a competitive...
![Pop-Up Talent](https://media.trabajo.org/img/noimg.jpg)
Customer Success, Customer Relationship Manager
2 months ago
Customer Success, Customer Relationship Manager
Audubon, PA
A leading SaaS organization is in search of a
Customer Relationship Manager
to join our expanding team. As a
Customer Relationship Manager , you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs.
Specifically, you will help customers onboard, adopt, and grow to help make their organization's resilience programs successful over the long term. In this role, you must be highly customer focused, excellent in communication and support, anticipatory of needs, and help to resolve issues quickly. You will be the voice of the customer and liaison back to client project and technology teams in escalating/resolving issues, coordinate new project scoped work, and shepherding projects to completion while measuring customer satisfaction. Building and maintaining strong relationships is critical to success.
The primary goal is to drive business growth and retention through high level customer satisfaction.
REQUIRED QUALIFICATIONS:
Strong relationship development and management skills, good interpersonal skill set
Strong listening skills and ability to correlate customer thoughts into company action
Demonstrable ability to communicate, present, negotiate with and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to manage multiple complex activities at a time
Strong verbal and written communication skills
Strong customer service and organizational skills
Strong problem resolution and decision-making skills
Strong time management skills, attention to detail and outstanding follow-up skills
Proficiency in English
PREFERRED QUALIFICATIONS:
Proven work experience (3+ years) as an Account Manager, Key Account Manager, Sales Account Manager or relevant role, ideally in a SaaS environment
Experience in multiple industries with varying levels of program complexity/maturity
Solid experience with CRM software (e.g., HubSpot/Salesforce) and MS Office (particularly MS Excel) including project management software
Knowledge of HTML and JavaScript a plus
Understanding of relationship databases and data models
Multi-lingual
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
req23-00898
#J-18808-Ljbffr