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Sr Customer Success Manager, International Seller Services
3 months ago
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
Description
Are you interested in innovating to deliver an excellent level of service to Amazon's Selling Partners? Join us as a Senior Account Manager at Amazon International Seller Services (ISS).
Our mission is to make Sellers successful on Amazon. Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon. ISS helps independent sellers to grow and expand domestically and globally by creating the best tools to help sellers extend their catalog to multiple marketplaces, maximize their ROI by enrolling products in the right programs (e.g. Fulfilled by Amazon), and provide solutions to start selling in new markets.
Our team in Costa Rica provides Sellers the necessary support to discover and take advantage of these tools, primarily around Catalog optimization and expansion, global expansion, and program adoption (e.g. Fulfilled by Amazon), and to gather feedback to improve the experience even further.
Key job responsibilities
Interact with sellers and account managers championing the needs of our products.
Supporting the growth of the Sellers' business by adding selection and programs, and focusing in seller insights and feedback to further improve our products.
Supporting key improvement initiatives and projects: drive new product launches and relationship extensions by partnering with the business development and on-boarding teams
Working with Sellers to improve operational aspects of their business in providing a great consumer experience
Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships
Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets
A day in the life
On a day-to-day basis you will be interacting with sellers and/or Amazon Account Managers via call and mail to capture feedback of our products, promote adoption and ensure our user experience is constantly improving. Additionally, you may collaborate to the team's strategic alignment, proposing new features and innovations thus ensuring our team is responding to the market trends.
About The Team
The International Seller Services organization develops solutions that enable sellers around the world, including the software platform and applications that drive demand generation, customer acquisition, seller integration, customer relationship management, and order management functions necessary for sellers to manage their business online at Amazon.
We are open to hiring candidates to work out of one of the following locations:
San Jose, CRI
Basic Qualifications
Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
Education: Bachelor's degree or equivalent.
Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
Communication: Excellent verbal and written communication.
Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
Preferred Qualifications
Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
Superior communication and presentation skills
Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
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