Loaner/Rental Agent

4 weeks ago

Santa Ana, United States Penske Automotive Full time

Crevier BMW is looking for a knowledgeable and friendly Loaner/Rental Agent to join our dealership team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our customers every day. As a Loaner/Rental Agent, you are responsible for maintaining customer satisfaction and ensuring the customers receive and return courtesy loaner and rental vehicles in accordance with company, third party, and manufacturer policies. Pay for this position is $16.50-18.50 per hour. WHAT WE HAVE TO OFFER Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match. Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests. Values-driven culture built on integrity, professionalism, excellence, and teamwork. WHAT WE ARE LOOKING FOR Genuine interest in providing an exceptional customer experience. Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. Excellent communication, interpersonal and organizational skills. Strong work-ethic with the ability to work in a fast-paced, results-driven environment. Prompt assistance to customers with courtesy, accuracy, and professionalism. WHAT YOU CAN BRING TO THE TABLE Commitment: Ensure our customers have a world-class service experience, greet customers in a professional and friendly manner, and assist in maintaining inventory to satisfy customer requests. Service: Ensures loaner vehicles are checked out and returned according to company policies and documents any required maintenance for returned vehicles. Collaboration: Establishes and maintains good working relationships with other departments. Technical Expertise: Files documentation with insurance or state/federal agency, and ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls. APPLY WITH US If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry… apply with us today Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record. Req Number: 29618 Position Code: 742806 Type: Full-time Dealership: Crevier BMW Location Address: 1500 Auto Mall Drive #J-18808-Ljbffr

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