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Loaner Car Agent Automotive Dealership

4 months ago

Santa Monica, United States Santa Monica Audi Full time
Job DescriptionJob Description

 

Position Purpose

The Loaner Car Agent is responsible for ensuring all service customers who get a loaner have required docs and paperwork. He/She also is responsible for ensuring all processes and procedures are efficient and convenient for each customer.

Essential Duties and Responsibilities

  • Coordinate customer in/out process with proper use agreement.
  • Complete Loaner vehicle delivery to customer
  • Validate customer credentials-driver’s license, credit card, etc…
  • Coordinate Loaner vehicle flow process with Service Advisors
  • Effectively communicate with the Reservations Dept, Advisors and Management of daily

loaner count thruput.

  • Track fleet mileage and ensure fleet mileage
  • Use Bluebird software to maintain service loaner contracts.
  • Follow up with Service Advisors our vehicles that are out for extended times..
  • Communicate usage requirements with third-party vendors if applicable
  • Inspect and ensure vehicles are clean inside and out
  • Perform proper vehicle walk-around and document any damage.
  • Maintain the most current supply of rental agreement forms for daily use.
  • Explain Loaner vehicle policy to customers at time agreement.
  • Follow up with customers about damages or other charges.
  • Accomplishes all current and future tasks as appropriately assigned or requested
  • Safeguard customer and Dealer information per established policy
  • Adhere to work schedule and arrive at work as scheduled and be at your work station productively engaged by the scheduled time.
  • Other related duties as may be assigned

 

 

 

 

Company DescriptionWhat We Offer

Medical, Dental, and Vision Insurance
Life Insurance
401(k)
Paid Sick Time, Paid Holidays & Paid Vacation
Career Advancement and Growth OpportunitiesCompany DescriptionWhat We Offer \r
\r
\r
Medical, Dental, and Vision Insurance\r
Life Insurance\r
401(k) \r
Paid Sick Time, Paid Holidays & Paid Vacation\r
Career Advancement and Growth Opportunities