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Customer Service Agent

3 months ago

Santa Ana, United States SIXT USA Full time
Job DescriptionJob DescriptionCompany Description

Sixt Rent a Car stands for exciting mobility and customer tailored solutions. We lead with innovation, high-quality customer service, premium products, and a seamless rental experience. With nearly $3 billion in revenue and a presence in over 100 countries worldwide, it is no wonder we are a global leader in the car rental industry. In the USA, we are experiencing over 30% growth over the last several years, which provides great career opportunities in the future for the right candidates. 

Sixt hires service-oriented, entrepreneurial team players, who are excited about interacting with customers and colleagues from all over the world. Sixt is more than just renting cars. We have a passion for style, technology, innovation, creativity, and entrepreneurial spirit. 

Job Description

Pay Rate is $19.86 / hr + full benefits

SIXT is looking for a Customer Service Agent at SNA Airport to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:  

  • Exceptional interpersonal and relationship building skills  
  • Strong verbal and written communication skills 
  • Strong organizational skills and the ability to multi-task 
  • Ability to manage stressful or unusual situations to maintain good customer service 

What you will do:

  • Welcome all customers as they arrive on the lot 
  • Ask about their experience with Sixt, recording feedback to improve future rental experience   
  • Make sure customers have all personal belongings from the vehicle   
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report 
  • Use proper statement to determine if vehicle is being returned with full tank of gas 
  • Advise and review rental charges, providing an accurate receipt to the customer 
  • Provide information regarding transportation to the airport terminal if applicable 
  • Complete a service alert for any mechanical and or body damage communicated by the customers 
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location 
  • Keep lot organized for ease of access and traffic flow 
  • Work in outdoor weather conditions including direct sunlight, rain, heat or cold 
  • Perform other job duties as assigned to meet the business needs 
Qualifications

About you:

  • High school diploma or GED  
  • Minimum 1-year customer service experience 
  • Must be at least 21 and have a valid driver's license with a clean driving record 
  • Basic computer navigation skills and knowledge of Microsoft Office applications 
  • Ability to work 40 hours per week including day and/or evening hours  
  • Likely to require at least 5-10% travel, some of which may be by airplane 
  • Must be willing to wear company uniforms 
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future 
  • Ability to communicate in other languages is a plus 


Additional Information

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.   

At Sixt, we pride ourselves on having an inclusive and unique environment.  We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation. 

The information listed above is intended to describe the general nature and level of this position.  Essential functions and responsibilities may change as business needs require.  Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries.  Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.  

Come join our team Apply now.  

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now