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Implementation Specialist

2 months ago

Houston, United States Empyrean Benefit Solutions Full time

DescriptionThe Implementation Specialist is accountable for providing direction and project management for new clients implementing the Enspire product app. This position is crucial since it is the first step towards client satisfaction and relationship, and spans across clients with various degrees of size and complexity. We are looking for an Implementation Specialist who will bring an understanding of employee benefit plans and vendors, and a strong ability to comprehend and execute processes for a best-in-class service to our clients.The Implementation Specialist works closely with App Design, Digital Strategy, Creative Design, and Technology Teams to accomplish implementation tasks. Must be able to build client relationships enterprise-wise, lead effective project strategies, and ensure that client app projects are executed within timelines.ESSENTIAL DUTIES AND RESPONSIBILITIES Manage client satisfaction throughout implementationLead client implementation meetings and strategy sessionsCoordinate with client and brokers/consultants to outline goals, expectations, and timeline of the new appSet and maintain implementation phased goals and timelineCoordinate with client teams and brokers/consultants to verify plan designs, member eligibility and accessEstablish file layouts and frequency; coordinate with client eligibility file vendors as neededContinuous mindset toward efficiency and process improvement, applying Enspire technology and processes to improve delivery and efficiency from both the client and internal Empyrean perspective. Integrate employee benefits and programs into digital initiativesManage app designs and content, including tagsProvide design direction to promote a client branded user experienceEnsure the quality delivery of all services as per the client's Statement of WorkHold aligned resources accountable for behaviors that support Empyrean's policies and proceduresSet and maintain client implementation tasks for each client in AsanaEnsure that the testing of all new files, app pages, and technology advancements are completed, and escalate issues that need resolvedPerform other duties as assignedNONESSENTIAL DUTIES AND RESPONSIBILITIESMust maintain HIPAA certificationREQUIRED SKILLS AND ABILITIES Impeccable organizational skillsStrong knowledge of employee benefits, and able to interpret a client's benefit guides and plansQuality assurance efficiency with attention to detailExcellent customer focus/service orientation; confidence to lead teams and client virtual meetingsExcellent written and verbal communication skills; communicate effectively with internal operational resources and executive management as well as external client executive teams. Proactive in working and resolving conflicts among team membersUnderstand sense of urgency in a fast-paced and multi-tasking environmentContinuous improvement and teamwork mindsetAbility to be flexible and change with environment, industry, and business demandsPeople-first mindset; demonstrate clear value and support of clients and internal teamsBe helpful/supportive/collaborativeBe self-motivated and able to work remote / independentBe flexible and maintain a work-life balance - know how to prioritize your work for maximum impactBe dedicated to continuous learning and proactive skill acquisitionProblem-solving mindsetKNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS Bachelor's degree preferred but not requiredIn lieu of bachelor's degree, equivalent years of experience in human resources, benefits administration, or a related field Strong understanding of health and welfare benefitsProven ability to manage detailed processes in order to realize the overall objectiveConfident in working with and providing guidance for executive level HR teamsApple software and MS Office suite skillsKnowledge of project management tools, preferably AsanaAny equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered OTHER REQUIREMENTS Ability to travel on as needed basis (up to 10%)Must be available outside of core business hours on as needed basisDisclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time Equal Opportunity Employer: including disability and vets