Implementation Specialist

3 weeks ago


Houston, Texas, United States ABM Industries Full time

Job Summary

A highly skilled Implementation Specialist - Aviation is required to collaborate with business line leadership teams to provide technology support and ensure the quality delivery of predefined IT solutions as selected to support business needs.

Key Responsibilities:

  • Analyze client and business requirements to understand and apply systems implementation concepts and principles to effectively implement and support business systems solutions.
  • Independently perform system setup, configurations, UAT testing, training, troubleshooting, and go-live support with minimum supervision.
  • Lead the facilitation of training for hourly associates, supervisors, and managers. Identify and train super users at the client site to support the continuity of the solution.
  • Coordinate planning and active communication with key stakeholders and business leaders.
  • Demonstrate strong project management skills to independently lead site-specific implementations.
  • Ensure change management and adoption strategies and plans are in place.
  • Work with stakeholders and third-party partners to design products by identifying requirements and thinking critically about what will make them successful.
  • Implement and manage the governance to ensure effective compliance, reporting, and communication expectations are being met.
  • Once a solution is deployed, monitor the technology utilization and its adoption on an ongoing basis.
  • Partner with appropriate stakeholders to formulate, evolve, and implement technology and information programs that will contribute to future revenue and profit growth, client satisfaction, competitive positioning, and operational effectiveness.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related fields.
  • 5-10 years of in-depth experience in IT project management or implementation roles with a 50-70% travel requirement.
  • Proficiency in project management methodologies such as Agile, Waterfall, or Scrum, with the ability to adapt and apply these methodologies effectively.
  • Strong technical skills in IT systems, including hardware, software, networks, and cloud technologies.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Certification in project management (e.g., PMP) is desirable.

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members.



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