Implementation Specialist
4 weeks ago
eQuip provides cloud-based software for tracking, maintaining, and reporting government-furnished property by Federal government contractors, law enforcement and emergency management agencies, State and Local governments, and commercial enterprises.
We are seeking an Implementation Specialist to support new and existing clients in the set up and use of purchased eQuip Asset Management software.
The ideal candidate will have experience developing relationships across all functional areas of a business, project management experience, and a proven track record of meeting and exceeding customer expectations.
Key Responsibilities:
Interact directly with assigned clients, maintaining positive relationships.
Define requirements and scope program for utilizing eQuip solutions.
Oversee program execution including project scheduling and timely delivery.
Configure features, advising customers on best practices for using eQuip solutions.
Configure functionality using the eQuip application, SQL Server, and stored procedures.
Provide end-user training and assist clients with ongoing data or system maintenance.
Create and provide system or implementation process documentation.
Suggest feature or functionality changes or enhancements to product management based on client feedback.
Provide timely, clear, and concise communications to customers and company leadership.
Assess program risks, anticipate challenges, and request support in escalation management when necessary.
Meet or exceed targets for customer satisfaction.
Requirements:
3+ years implementation or services delivery experience, typically requires a BA/BS degree.
Experience using SQL for queries, procedures, and triggers.
Ability to quickly learn the ins and outs of software applications.
Excellent communications skills and the ability to effectively advise senior leadership.
Interpersonal skills, project management skills, and ability to prioritize and demonstrate relentless discipline in achieving goals.
Proven ability to lead customer engagements and handle complex issues and problems.
Ability to travel to customer sites when required by project scope.
Preferred qualifications include use of MS Office Suite and some MS SQL knowledge and database concepts.
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