Implementation Specialist
2 days ago
Job Summary:
A Solution Implementation Specialist at ABM Industries collaborates with business line leadership teams to provide technology support and ensure the quality delivery of predefined IT solutions as selected to support business needs.
This includes system setup, pre-implementation testing, training frontline employees, implementation, and post-implementation support of predefined IT solutions such as Task Management Solutions, Work Order Management, and Client Facing Dashboards into new or existing client site(s).
Key Responsibilities:
Analyze client and business requirements to understand and apply systems implementation concepts and principles to effectively implement and support business systems solutions.
This requires in-depth knowledge to analyze client and business requirements and leverage this knowledge to identify requirements and ensure successful outcomes.
Independently perform system setup, configurations, UAT testing, training, troubleshooting, and go-live support with minimum supervision.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related fields.
5-10 years of in-depth experience in IT project management or implementation roles with a 50-70% travel requirement.
Demonstrated ability to work independently and lead projects with accountability.
Proficiency in project management methodologies such as Agile, Waterfall, or Scrum, with the ability to adapt and apply these methodologies effectively.
Strong technical skills in IT systems, including hardware, software, networks, and cloud technologies.
Excellent communication, interpersonal, and problem-solving skills.
Demonstrated ability to manage several projects simultaneously and prioritize tasks effectively.
Certification in project management (e.g., PMP) is desirable.
Advanced degrees or additional certification are desirable.
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