Product Implementation Specialist
2 days ago
Description:
The Product Implementation Specialist is responsible for installing a wide range of products and services that involve extensive customer interaction. This role requires a working understanding of products, related technologies, and the implementation process. The ideal candidate will have in-depth knowledge of presentation tools and techniques, as well as adult learning theory. They will use these skills to deliver learning in a live or virtual classroom setting, adapting their presentation techniques to meet the needs of their audience. The Product Implementation Specialist will also provide feedback on course design to the development team and demonstrate effective classroom control techniques. A Bachelor's degree or equivalent work experience is required, with clinical experience and/or hospital pharmacy workflow knowledge preferred. Technical support experience in a hospital setting and project management focus are also a plus. The successful candidate will have strong written and verbal communication skills and be able to clearly communicate, thoroughly document, and demonstrate a fundamental ability to overcome project hurdles/timeline delays while performing basic installations.
Requirements:
- Working knowledge of presentation tools and techniques
- Adult learning theory
- Subject matter expertise
- Facilitator Guide skills
- Questioning and probing skills
- Classroom control techniques
- Technical skills in a hospital setting
- Project management focus
Preferred Skills:
- Knowledge of VMware, Sequel Server, and Microsoft Active Directory
- Strong written and verbal communication skills
- Valid driver's license and ability to drive
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