Guest Care Specialist

2 weeks ago


Williamsburg, United States Monro Muffler Brake Full time

Position Summary:

You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.

The hourly range for this role is $14.00 - $18.00

Pay will be based on experience level.

Duties & Responsibilities:

Successfully complete Mr. Tire's training program to enable Guest Care Specialist to execute the Mr. Tire selling process.

First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Mr. Tire selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.

Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.

This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

Able to understand and effectively communicate all products and services Mr. Tire offers to customers.

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Maintain an organized and neat customer waiting area.

Other duties as assigned.

Knowledge, Skills, and Abilities:

High school diploma or equivalent required.

Valid Driver's License.

One (1) year of sales experience needed.

Preferred One (1) year of related experience in the automotive service environment.

Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.

Strong problem-solving skills.

Ability to work, Days, Evenings, Weekends, Holidays

Physical Demands:

Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

Frequent standing and walking for long periods of time.

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Climb up and down ladders to retrieve and stock merchandise.

Communicate effectively in person, by telephone, or by using telecommunications equipment.

Enter and locate information on computer.

Safely operates a motor vehicle.

All your information will be kept confidential according to EEO guidelines.

Your next Destination

Growth Opportunity:

At Monro were committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



  • Williamsburg, Virginia, United States Great Wolf Lodge Full time

    Position Overview:As a Guest Room Specialist at Great Wolf Lodge, your primary responsibilities will include:Thorough Cleaning: Ensure guest rooms and common areas are impeccably cleaned, which includes making beds, dusting surfaces, vacuuming floors, and sanitizing bathrooms.Chemical Safety: Use cleaning chemicals responsibly, adhering to safety guidelines...


  • Williamsburg, Virginia, United States Hilton Grand Vacations Full time

    Guest Services Reservations SpecialistJob ID: FRO002097Area of Talent: Resort OperationsCategory: Guest Services/OperationsShift: VariableProperty: DRI Historic Powhatan ResortJob OverviewAs a Guest Services Reservations Specialist, you will play a vital role in upholding our commitment to exceptional service and contributing to the overall success of our...


  • Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    JOB DESCRIPTION: This position is exclusively for current employees of the Colonial Williamsburg Company. The Colonial Williamsburg Company offers a unique guest experience that blends historical charm with modern amenities. Our facility features well-appointed accommodations designed for both leisure and business travelers. The Senior Hospitality Front Desk...


  • Williamsburg, Virginia, United States Westgate Resorts Full time

    Job OverviewCompany OverviewWestgate Resorts is a leader in providing exceptional vacation experiences across a variety of destinations. With properties ranging from picturesque beaches to serene mountain retreats, we cater to families seeking memorable getaways at competitive prices. Our extensive portfolio includes resorts in multiple states, ensuring that...

  • Guest Room Specialist

    2 weeks ago


    Williamsburg, Virginia, United States Homewood Suites Full time

    Position Overview:The primary objective of this role is to ensure that guest accommodations are maintained to the highest standards of cleanliness and comfort, in accordance with company policies.Key Responsibilities:As a Housekeeping Attendant, your duties will include:Daily changing of bed linens to maintain hygiene standards.Vacuuming carpets to ensure a...


  • Williamsburg, Michigan, United States Grand Traverse Resort & Casinos Full time

    Job OverviewWe are seeking a skilled and detail-oriented individual to join our Casino Housekeeping team at Grand Traverse Resort & Casinos. As a Floor Care Specialist, you will be responsible for maintaining the cleanliness and appearance of our casino floors, including carpet and non-carpet surfaces.Key ResponsibilitiesOperate heavy floor care equipment to...


  • Williamsburg, Virginia, United States Homewood Suites Full time

    Position Overview:The primary responsibility of the Room Attendant is to ensure that guest accommodations are maintained to the highest standards of cleanliness and comfort, in alignment with company policies.Key Responsibilities:Daily linen changes for guest beds.Thorough vacuuming of carpets.Dusting and polishing all furniture items, including picture...


  • Williamsburg, Virginia, United States SeaWorld Parks & Entertainment Full time

    Become an integral part of our team at SeaWorld Parks & Entertainment, where you will contribute to creating memorable moments for visitors from around the globe. If you thrive in a dynamic environment and are dedicated to providing outstanding guest service, this opportunity is for you.Key Responsibilities:Acquire and share captivating insights about the...

  • Safety Specialist

    19 hours ago


    Williamsburg, Virginia, United States SeaWorld Parks & Entertainment Full time

    About the RoleAs a key member of our team at SeaWorld Parks & Entertainment, you will play a vital role in ensuring the safety and well-being of our guests. This exciting opportunity is perfect for individuals who are passionate about delivering exceptional guest service and are dedicated to maintaining a safe and secure environment.Key...


  • Williamsburg, Virginia, United States Crescent Services Full time

    Crescent Services is seeking a motivated and skilled Nail Care Specialist to enhance our team. This role is part-time, requiring availability on weekends, particularly Sundays and Mondays.Key Responsibilities:Deliver high-quality nail, hand, and foot services following established spa protocols and industry standards.Adapt to the scheduling needs of the spa,...

  • Security Attendant

    4 days ago


    Williamsburg, Virginia, United States Great Wolf Lodge Full time

    Job SummaryWe are seeking a highly skilled and dedicated Security Attendant to join our team at Great Wolf Lodge. As a Security Attendant, you will play a vital role in ensuring the safety and security of our guests, their families, and our staff.Key ResponsibilitiesSecurity and Safety: Maintain the security and safety of the hotel, guests, and staff by...

  • Security Attendant

    1 day ago


    Williamsburg, Virginia, United States Great Wolf Resorts Full time

    **Job Summary**At Great Wolf Resorts, we are seeking a highly skilled and dedicated Security Attendant to join our team. As a Security Attendant, you will play a vital role in ensuring the safety and security of our guests, their families, and our staff.**Key Responsibilities**Maintain a high level of visibility and vigilance throughout the lodge premises to...

  • Safety Specialist

    6 days ago


    Williamsburg, Virginia, United States SeaWorld Parks & Entertainment Full time

    About the RoleAs a key member of our team at SeaWorld Parks & Entertainment, you will play a vital role in ensuring the safety and well-being of our guests. This exciting opportunity is perfect for individuals who are passionate about delivering exceptional guest service and are dedicated to maintaining a safe and enjoyable experience for all.Key...


  • Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Colonial Williamsburg Company. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that they have a positive and memorable experience.Key ResponsibilitiesProvide information to guests regarding...


  • Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Position Title: Guest Services RepresentativeJob Category: HospitalityOverview:As a Guest Services Representative, you will play a crucial role in ensuring a welcoming and efficient experience for our guests. This position involves a variety of responsibilities that are essential to the smooth operation of our front office.Key Responsibilities:Provide...


  • Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    Position Title: Guest Services RepresentativeJob Category: HospitalityOverview:As a vital member of our team, the Guest Services Representative plays a crucial role in ensuring a seamless experience for our guests. This position involves engaging with visitors in a courteous and professional manner, handling various front office tasks including registration,...


  • Williamsburg, Virginia, United States Westgate Resorts Full time

    Job OverviewWestgate Resorts is seeking a highly skilled and customer-focused In House Guest Service Representative to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our resort's high standards are met.Key ResponsibilitiesGuest Service: Provide prompt and...

  • Nursing Specialist

    5 days ago


    Williamsburg, Virginia, United States Nexus Enterprises Full time

    Nursing Specialist - Palliative CareWe are seeking a skilled nursing professional to join our team at Nexus Enterprises. As a nursing specialist, you will play a vital role in providing high-quality care to our residents.Key Responsibilities:Provide compassionate and empathetic care to residents with age-related dementiaWork collaboratively with the...


  • Williamsburg, Virginia, United States Peninsula Metropolitan YMCA Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Facility Maintenance Specialist to join our team at the Peninsula Metropolitan YMCA. As a key member of our facilities team, you will be responsible for maintaining the cleanliness and sanitation of our interior and exterior facilities.Key ResponsibilitiesEnsure the highest quality service to...


  • Williamsburg, United States Sentara Full time

    City/State Williamsburg, VA Overview Work Shift First (Days) (United States of America) As a  Patient Care Specialist  with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary...