Current jobs related to Customer Success Manager, Follow Up Boss - Seattle - Zillow Group
-
Customer Success Manager
4 months ago
Seattle, United States Customer Labs Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...
-
Customer Success Manager
2 months ago
Seattle, United States Jirav Full timeJirav is the leading financial planning and forecasting solution for Accounting, CFO Advisory, and SMBs, empowering businesses to turn insights into action with dashboards, reports, and AI and driver-based budgeting and forecasting. As the preferred solution provider of CPA.com, Jirav enables over 3,000 businesses to optimize forecasts for expenses, revenue,...
-
Entry Level Customer Success Opportunity
4 weeks ago
Seattle, United States Year Up United Full timeYear Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with...
-
Customer Success Manager
4 weeks ago
Seattle, Washington, United States Auctane Full timeAbout AuctaneAuctane is a leading provider of shipping and software solutions for e-commerce businesses. Our mission is to fuel commerce through exceptional delivery, helping sellers fulfill their promises to consumers worldwide.Job SummaryWe are seeking a highly skilled Field Customer Success Manager to join our team. As a Field Customer Success Manager,...
-
Customer Success Manager, Digital
2 months ago
Seattle, United States Salesforce Full timeRole Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you...
-
Customer Success Liaison
1 month ago
Seattle, Washington, United States Exemplar Global Full timeExemplar Global is seeking a proactive Customer Success Liaison to join our remote team. In this dynamic role, you will be the first point of contact for our valued customers, providing timely assistance and resolving inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and delivering...
-
Customer Success Manager
4 weeks ago
Seattle, Washington, United States MacDonald-Miller Facility Solutions Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at MacDonald-Miller Facility Solutions. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, identifying new opportunities for growth, and ensuring that our services meet their evolving...
-
Customer Success Manager
5 days ago
Seattle, United States Seattleclimate Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024 , our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the...
-
Field Customer Success Manager
5 days ago
Seattle, United States TBWA\Chiat\Day Full timeAt Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible...
-
Customer Success Manager
5 days ago
Seattle, United States Seattleclimate Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy...
-
Customer Success Manager, Creators
5 days ago
Seattle, United States Amazon Full timeDescription The Creators team goal is to make Amazon the Earth’s most desired destination for commerce influencers, associates (publishers, bloggers, and more) and their content. We are a team of innovators that tackle difficult problems, and are laser-focused on building and enhancing products and experiences that drive growth for Creators. We own the...
-
Associate Manager, Customer Success
3 weeks ago
Seattle, United States Henry Schein Full timeThis opportunity is remote within the United States. Job Summary This position is responsible for the day-to-day management of a customer success team responsible for improving the customers' business health by, leveraging, and promoting Henry Schein One software solutions and services. The role works with the team to ensure the achievement of key business...
-
Field Customer Success Manager
1 month ago
Seattle, United States Auctane Careers Full timeAbout us At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more...
-
Technical Customer Success Manager
6 days ago
Seattle, United States Finvari Full timeFinvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency,...
-
Senior Customer Success Manager, BEATS
4 weeks ago
Seattle, United States Amazon.com Inc Full timeJob Title: Senior Customer Success Manager This role can be based in our approved office locations in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses? As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth...
-
Senior Customer Success Manager
3 months ago
Seattle, United States Amazon.com Inc Full timeMinimum Qualifications: 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills Bachelor's Degree Data analysis experience including manipulating large datasets from complex systems and interpreting results Proficient in Excel Strong written and verbal communication skills Preferred...
-
Customer Success Manager
3 months ago
Seattle, United States Henry Schein Full timeThis opportunity is remote within the United States Job Summary This position is responsible for the overall health and increasing retention of Jarvis Analytics accounts. Onboard accounts, proactively reach out to improve health based on business triggers, train customers on the product, and maintain a creditable and healthy relationship with the...
-
Senior Customer Success Manager, Home
3 weeks ago
Seattle, United States Amazon Full timeDescription Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA or Santa Monica, CA dependent on business need. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses? As a Senior Customer Success Manager with Amazon Vendor...
-
Seattle, United States Amazon.com Inc Full timeThe Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly...
-
Customer Success Manager
1 month ago
Seattle, United States Gulfstream Strategic Placements, LLC Full timeJob Title: Customer Success Manager - Building Automation Location: Seattle, WA Job Overview We seek an experienced Customer Success Manager specializing in Building Automation to join our team in Seattle, WA. This role is integral to delivering exceptional client support, driving efficiency, and ensuring satisfaction across various building automation...
Customer Success Manager, Follow Up Boss
1 month ago
Follow Up Boss is a best-in-class CRM focused on helping real estate teams build more successful businesses by getting organized, engaging their leads, and creating accountability to drive results.
Do you want to join a passionate team that works hard to deliver real results for its customers? Customer Success is central to our business as this role helps our customers set up and implement strategies to drive more business for them and their teams.
About the role
The daily responsibilities in this role include, but are not limited to:
- Helping customers succeed with the product and ensuring they are successfully set up within their first 90 days.
- Becoming an authority in real estate lead generation, lead conversion, sales optimization, and customer service.
- Proactively contacting new customers via calls, texts, and emails to ensure their success.
- Assisting customers in implementing strategies and tools to achieve business results.
- Hosting kickoff calls, training sessions, and ongoing strategy sessions via Zoom.
- Maintaining relationships with key accounts, conducting regular check-ins, and building rapport as a trusted advisor.
- Seeing opportunities to connect customers with the best tools, education, and community resources.
- Providing timely and adaptable support to address questions and strategic needs.
- Supervising accounts to ensure customer satisfaction and addressing any signs of churn.
- Advocating for customers' needs across the company.
- Educating customers about new features and functionalities to build additional value.
- Running a book size of up to 120 teams.
- Working with a minimum of five teams every single day in a significant capacity.
In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $28.90 - $46.10 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are
This role is for you if:
- Willing to learn and adapt all of the time.
- A people person who is able to establish rapport instantly.
- Have a consultative approach and is able to conduct regular discovery sessions to identify business opportunities.
- Tech-savvy and efficient with SaaS applications. You can navigate sophisticated use cases involving multiple integrations and lead sources.
- A self-starter who can take initiative on new projects and ideas and run with them.
- You see challenges not as obstacles but as opportunities.
- Are both proactive and reactive. Can schedule and handle time effectively with teams during onboarding and for those at risk of low adoption.
- 3-5 years experience in a customer-facing success role working with enterprise-level accounts at a SAAS company.
- Real estate experience is not required but is helpful.
- Superb written and verbal skills are crucial (with a professional yet fun demeanor).
- A growth mindset and hunger to always do your best work.
- Remote work experience is considered an asset.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
