Customer Success Manager, Creators
6 days ago
Description The Creators team goal is to make Amazon the Earth’s most desired destination for commerce influencers, associates (publishers, bloggers, and more) and their content. We are a team of innovators that tackle difficult problems, and are laser-focused on building and enhancing products and experiences that drive growth for Creators. We own the Creator product suite across Amazon to ensure a cohesive experience, experiment with and align compensation structures, and launch features that reinforce feelings of achievement for Creators in addition to monetary compensation. We seek to strengthen creators’ sense of community, fandom, credibility, and provide positive feedback loops. Our Business Development and Customer Success team on Creators directly collaborates with strategic customers to build new, industry-specific partnership opportunities that directly impact and transform the way our Creators can partner, create, and earn from us at scale. Key Job Responsibilities Amazon’s Influencer Program (AIP) is pushing the boundaries of what a best in class social commerce business looks like, optimizing for customer pain points, and democratizing the opportunity earn across all creator cohorts. As a customer-obsessed, creator commerce enthusiast, you will influence and build relationships with the top creators, and help them to generate revenue, build audience development strategies to reach new customers, and tailor their content to drive shopping outcomes, as well as awareness for Amazon’s retail selection and subscription programs (Prime Video, Music, Audible). The ideal candidate is deep on social commerce trends and understands how Amazon’s selection and services help creators to monetize their content across formats, and mediums, engaging customers wherever it is they spend their time online. You will use your deep knowledge of digital and social media and a solutions-oriented mindset to support and grow their business with Amazon, maximizing their earning potential. The ideal candidate is an excellent oral and written communicator, who leads with data, and takes an analytical approach to supporting customers. You are highly organized, entrepreneurial in spirit, and adept at managing ambiguity, constantly inventing on behalf of creators, and embracing a strong growth mindset. You excel at developing strong relationships and working closely and constructively with external partners. Basic Qualifications 3+ years of experience in business relationship management, customer success, account management, vendor management, or related fields Bachelor's degree Experience analyzing data and best practices to assess performance drivers Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products. Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. Preferred Qualifications Negotiation skills experience Experience interpreting data and making business recommendations Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr
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