Customer Success Manager, Digital
2 days ago
Role Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. This position will focus on our Digital Signature customers, driving customer advocacy and reducing attrition by collaborating with Digital Sales partners, expanding our Signature coverage, consuming Premier entitlements, and making strategic customer investments that foster trusted growth and success. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need. Minimum Requirements Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.) Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per week (Seattle/Bellevue, Chicago, Indianapolis or Atlanta). #J-18808-Ljbffr
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Customer Success Manager
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Seattle, United States ACCS - ARES Customer Care Solutions GmbH Full timeDemandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver...
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Customer Success Manager, Digital
2 days ago
Seattle, United States Salesforce.Com Inc Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category : Customer Success About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every...
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Digital Customer Success Strategist
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Customer Success Manager, Digital Solutions
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Seattle, Washington, United States Salesforce Full time{"Role Overview====================As a Customer Success Manager, you will be responsible for ensuring the success of our Digital Signature customers. This role requires a deep understanding of the Salesforce platform and the ability to work closely with internal and external teams to provide a unified Signature experience.Key...
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Customer Success Manager
2 days ago
Seattle, Washington, United States ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleThe Customer Success Manager (CSM) is a critical role at ACCS - ARES Customer Care Solutions GmbH, responsible for driving customer adoption and growth of our Demandbase solutions in the EMEA region. As a CSM, you will be the primary point of contact for our clients, working closely with them to achieve their business objectives and ensure they...
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Digital Customer Success Analyst
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Seattle, United States Qualtrics Full timeAt Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experienc Analyst, Digital, Customer Experience, Operations, Project Management, Technology, Customer
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Customer Success Manager, Digital Solutions
2 days ago
Seattle, Washington, United States Salesforce Inc Full timeAbout the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Salesforce Inc. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key ResponsibilitiesServe as a trusted advisor and partner for...
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Customer Success Manager
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Seattle, United States Zillow Group Full timeAbout the team ShowingTime+ is a collection of brands and software solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their customers. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life's next chapter. The team...
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Seattle, Washington, United States Qualtrics Full timeUnlock the Power of Exceptional Frontline ExperiencesAt Qualtrics, we empower organizations to deliver outstanding customer experiences, drive business growth, and foster high-performing teams. Our cutting-edge software enables companies to design and deliver experiences that resonate with their customers, ultimately leading to increased loyalty and...
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Customer Success Manager
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Seattle, United States Neara Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024, our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the...
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Customer Success Manager
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Seattle, United States Neara Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024, our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the...
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Customer Success Manager
2 days ago
Seattle, Washington, United States Salesforce Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Salesforce Inc. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth for our enterprise customers.Key ResponsibilitiesServe as the primary point of...
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Manager, Customer Success
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Seattle, United States Amazon.com Inc Full timeDo you thrive on guiding, motivating, developing, and managing teams to make long-term strategic impacts on customers and businesses? As a Manager, Customer Success with Fashion & Fitness-Amazon Vendor Services (F 2-AVS), you will lead a team of Cus Manager, Customer Experience, Business, Vendor, Customer, Management, Retail
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Customer Success Manager
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Seattle, Washington, United States Shiftboard Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Shiftboard. As a Customer Success Manager, you will be responsible for managing a large portfolio of accounts, ensuring high customer satisfaction and retention by promoting product value, cultivating brand ambassadors, and addressing customer needs...
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Customer Success Manager
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Seattle, Washington, United States Targeted Talent Full timeJob DescriptionJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Targeted Talent. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through effective project management and solution implementation.Key ResponsibilitiesProject...
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Customer Success Manager
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Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce management solutions through...
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Customer Success Manager
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Seattle, United States Shiftboard Full timeWe are looking for a dynamic, high-volume Customer Success Manager to join our outstanding customer success team! In this role, you will manage an extensive portfolio of accounts, focusing on customer retention, satisfaction, and engagement. You aim to ensure customers maximize the value of their Shiftboard’s workforce management solutions through...
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Customer Success Manager
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Seattle, Washington, United States Youreka Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Youreka. As a key member of our organization, you will be responsible for driving client success and growth, ensuring that our clients realize the full value of our product and service.Key Responsibilities:Develop and execute strategic account plans to drive user...
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Customer Success Manager
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Seattle, United States Integrate Full timeAbout Us Integrate is a Seattle-based company building program management software for the world’s most ambitious machines. Integrate simplifies cross-organizational collaboration within deep tech (think rockets, self-driving cars, robotics), with vendors, customers, and other external stakeholders as seamlessly as other software solves collaboration for...
