Customer Success Manager
5 days ago
Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024 , our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the US and Europe. Our mission is to revolutionize the utilities industry with our 3D digital network model, enabling utilities to future-proof their infrastructure and navigate the clean energy transition. We are looking for a Customer Success Manager (GIS) to transition opportunities into implementation projects by meeting clients post-sales and leading tailored training programs. You will conduct 1-1 sessions, set up meetings and onboard diverse groups. Your role includes monitoring customer usage, providing insights, managing engagement, and communicating product updates and development roadmaps. Our training is fast-paced, designed to bring you up to speed on our software along with our related processes, you will be joining our customer success team to work directly with new customers. This position will require a large amount of learning on behalf of the candidate to be proficient with the industry, our products and the value it offers. We are looking for individuals who can quickly learn the domain knowledge and become experts in the technical aspects. At Neara, you will be part of a team that values your ideas, supports your development, and celebrates your successes. If you are motivated and results-driven, we’d like to meet you. Some of the things you will contribute to: Meet with clients at the completion of the sales cycle to turn opportunities into implementation projects Lead a comprehensive training program with a focus on practical use cases tailored to client needs and defined implementation stages. Engage in 1-1 sessions, setting up meetings, and onboarding diverse groups to align with client lifecycle management. Utilize MixPanel metrics and strategic internal meetings to inform decision making and ensure alignment with sales. Proactively monitor customer usage, provide value-added insights and conduct pre-calls before client meetings to drive continuous improvement. Manage customer engagement and outreach including highlighting company events, marketing campaigns, and communicating product and development roadmaps. Effectively convey new features and overarching plans through various channels to ensure client understanding and satisfaction. Perform configuration or customization required by the project scope Test and provide final QA/QC of project deliverables before a client is ready to go live Report on project status to leadership Python scripting or equivalent programming would be a huge bonus for this role - but not essential Some attributes we highly regard: Electric utility industry and / or GIS/CAD experience Clear communication and collaboration with the broader Neara team Self-motivated, solutions-driven, detail-oriented, and organized Experience troubleshooting and resolving hardware and software issues Proficient in cloud-based applications Make product enhancement requests based on current, and future software capabilities Experience with programming, PLS CADD and / or LIDAR highly advantageous Some of the benefits we have an offer: Competitive salary + ESOP Health, vision, dental and 401K Excellent PTO Offering Flexible hours and working arrangements The real benefit is working on a genuinely complex, innovative and industry leading product making a genuine difference in the world around us. To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. We will endeavour to give you an update on your application within 7-10 working days. Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time. ** No agencies or third party service providers please ** Questions? Email talent@neara.com . Job posting details for Customer Success Manager (GIS) at Neara in Seattle, USA. . ClimateTechList gathers 31,000+ job openings from over 1,574 climate tech companies and updates them daily. #J-18808-Ljbffr
-
Customer Success Manager
4 months ago
Seattle, United States Customer Labs Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...
-
Customer Success Manager
2 months ago
Seattle, United States Jirav Full timeJirav is the leading financial planning and forecasting solution for Accounting, CFO Advisory, and SMBs, empowering businesses to turn insights into action with dashboards, reports, and AI and driver-based budgeting and forecasting. As the preferred solution provider of CPA.com, Jirav enables over 3,000 businesses to optimize forecasts for expenses, revenue,...
-
Customer Success Manager
4 weeks ago
Seattle, Washington, United States MacDonald-Miller Facility Solutions Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at MacDonald-Miller Facility Solutions. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, identifying new opportunities for growth, and ensuring that our services meet their evolving...
-
Customer Success Manager
4 weeks ago
Seattle, Washington, United States Auctane Full timeAbout AuctaneAuctane is a leading provider of shipping and software solutions for e-commerce businesses. Our mission is to fuel commerce through exceptional delivery, helping sellers fulfill their promises to consumers worldwide.Job SummaryWe are seeking a highly skilled Field Customer Success Manager to join our team. As a Field Customer Success Manager,...
-
Associate Manager, Customer Success
3 weeks ago
Seattle, United States Henry Schein Full timeThis opportunity is remote within the United States. Job Summary This position is responsible for the day-to-day management of a customer success team responsible for improving the customers' business health by, leveraging, and promoting Henry Schein One software solutions and services. The role works with the team to ensure the achievement of key business...
-
Customer Success Manager, Digital
2 months ago
Seattle, United States Salesforce Full timeRole Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you...
-
Customer Success Manager, Creators
5 days ago
Seattle, United States Amazon Full timeDescription The Creators team goal is to make Amazon the Earth’s most desired destination for commerce influencers, associates (publishers, bloggers, and more) and their content. We are a team of innovators that tackle difficult problems, and are laser-focused on building and enhancing products and experiences that drive growth for Creators. We own the...
-
Customer Success Manager
5 days ago
Seattle, United States Seattleclimate Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy...
-
Technical Customer Success Manager
6 days ago
Seattle, United States Finvari Full timeFinvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency,...
-
Customer Success Manager
3 months ago
Seattle, United States Henry Schein Full timeThis opportunity is remote within the United States Job Summary This position is responsible for the overall health and increasing retention of Jarvis Analytics accounts. Onboard accounts, proactively reach out to improve health based on business triggers, train customers on the product, and maintain a creditable and healthy relationship with the...
-
Field Customer Success Manager
5 days ago
Seattle, United States TBWA\Chiat\Day Full timeAt Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible...
-
Senior Customer Success Manager, BEATS
4 weeks ago
Seattle, United States Amazon.com Inc Full timeJob Title: Senior Customer Success Manager This role can be based in our approved office locations in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses? As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth...
-
Senior Customer Success Manager
3 months ago
Seattle, United States Amazon.com Inc Full timeMinimum Qualifications: 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills Bachelor's Degree Data analysis experience including manipulating large datasets from complex systems and interpreting results Proficient in Excel Strong written and verbal communication skills Preferred...
-
Customer Success Manager
1 month ago
Seattle, United States Gulfstream Strategic Placements, LLC Full timeJob Title: Customer Success Manager - Building Automation Location: Seattle, WA Job Overview We seek an experienced Customer Success Manager specializing in Building Automation to join our team in Seattle, WA. This role is integral to delivering exceptional client support, driving efficiency, and ensuring satisfaction across various building automation...
-
Customer Success Liaison
1 month ago
Seattle, Washington, United States Exemplar Global Full timeExemplar Global is seeking a proactive Customer Success Liaison to join our remote team. In this dynamic role, you will be the first point of contact for our valued customers, providing timely assistance and resolving inquiries through live chat. Your primary objective will be to enhance customer satisfaction by ensuring prompt responses and delivering...
-
Customer Success Manager
1 month ago
Seattle, United States Gulfstream Strategic Placements Full timeJob Title: Customer Success Manager - Building AutomationLocation: Seattle, WAJob OverviewWe seek an experienced Customer Success Manager specializing in Building Automation to join our team in Seattle, WA. This role is integral to delivering exceptional client support, driving efficiency, and ensuring satisfaction across various building automation systems....
-
Customer Success Manager
1 month ago
seattle, United States Gulfstream Strategic Placements Full timeJob Title: Customer Success Manager - Building AutomationLocation: Seattle, WAJob OverviewWe seek an experienced Customer Success Manager specializing in Building Automation to join our team in Seattle, WA. This role is integral to delivering exceptional client support, driving efficiency, and ensuring satisfaction across various building automation systems....
-
Customer Success Manager
4 days ago
Seattle, United States Salesforce.Com Inc Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category : Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across...
-
Field Customer Success Manager
1 month ago
Seattle, United States Auctane Careers Full timeAbout us At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more...
-
Customer Success Manager
4 months ago
Seattle, United States Salesforce Full timeFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnershi Manager, Cloud, Salesforce, Customer, Technical, Solutions Architect, Technology