Current jobs related to Patient Service Representative Lead - Milwaukee - Advocate Health
-
Patient Service Representative Lead
4 weeks ago
Milwaukee, Wisconsin, United States Advocate Health Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Service Representative Lead to join our team at Advocate Health. As a key member of our patient services team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients and their families.Key ResponsibilitiesProvide leadership and...
-
Patient Service Representative Lead
4 weeks ago
Milwaukee, Wisconsin, United States Advocate Aurora Health Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Service Representative Lead to join our team at Advocate Aurora Health. As a key member of our surgical department, you will be responsible for providing exceptional patient care and ensuring a smooth registration process.Key ResponsibilitiesAct as a resource to patient services staff,...
-
Patient Access Service Representative Lead
4 weeks ago
Milwaukee, Wisconsin, United States Froedtert & Medical College of Wisconsin Full timePatient Access Service RepresentativeWe are seeking a skilled Patient Access Service Representative to deliver exceptional patient experiences for our patients and visitors. As a key member of our team, you will be responsible for creating a welcoming and friendly environment, ensuring that patients feel valued and respected.Key Responsibilities:Proactively...
-
Patient Access Service Representative Lead
2 weeks ago
Milwaukee, Wisconsin, United States Froedtert & Medical College of Wisconsin Full timePatient Access Service RepresentativeWe are seeking a skilled Patient Access Service Representative to join our team at Froedtert & Medical College of Wisconsin. In this role, you will be responsible for delivering exceptional patient experiences for front of house/patient facing needs.Key Responsibilities:Proactively greet patients and visitors, creating a...
-
Patient Service Representative
2 months ago
Milwaukee, United States Joints In Motion Medical Llc Full timeAre you interested in a position that offers autonomy and flexible scheduling? Do you thrive on the gratification derived from assisting patients in reaching their lifestyle goals following injury or surgery? Do you have or want to develop the skills and expertise to make a difference in patients' lives and build valuable partnerships with referring medical...
-
Patient Service Representative
2 months ago
Milwaukee, United States Joints In Motion Medical Llc Full timeAre you interested in a position that offers autonomy and flexible scheduling? Do you thrive on the gratification derived from assisting patients in reaching their lifestyle goals following injury or surgery? Do you have or want to develop the skills and expertise to make a difference in patients' lives and build valuable partnerships with referring medical...
-
Patient Service Representative
3 weeks ago
Milwaukee, Wisconsin, United States Ophthalmology Associates SC Full timeExciting Opportunity at Ophthalmology Associates, S.C.We are seeking a highly motivated and organized Patient Service Representative to join our team at Ophthalmology Associates, S.C. As a Patient Service Representative, you will play a vital role in providing exceptional patient care and support to our patients and staff.Key Responsibilities:Greet and...
-
Patient Service Representative
4 weeks ago
Milwaukee, Wisconsin, United States Advocate Aurora Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our healthcare facilities by providing exceptional patient service and administrative support.Key ResponsibilitiesGreet...
-
Patient Service Representative
2 weeks ago
Milwaukee, Wisconsin, United States Advocate Aurora Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our healthcare services by providing exceptional patient care and administrative support.Key ResponsibilitiesGreet and...
-
Patient Service Representative
1 month ago
Milwaukee, Wisconsin, United States Advocate Aurora Health Full timeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our healthcare services.Key ResponsibilitiesGreet and register patients, ensuring accurate and complete information is collected.Verify...
-
Patient Service Representative
4 weeks ago
Milwaukee, United States Advocate Aurora Health Full timeActs as the first point of contact for patients by providing outpatient department and/or clinic reception. Greets and registers the patient, completes all necessary forms, obtains demographic and insurance information, collects co-payment, posts pay Patient, Representative, Service, Retail, Healthcare
-
Patient Access Service Representative
2 weeks ago
Milwaukee, Wisconsin, United States Froedtert & Medical College of Wisconsin Full timeDelivering Exceptional Patient ExperiencesThe Patient Access Service Representative plays a vital role in creating a welcoming and friendly environment for patients and visitors. This individual is responsible for proactively greeting patients and visitors, and ensuring that their needs are met in a timely and efficient manner.Key Responsibilities:Providing...
-
Patient Access Service Representative
1 week ago
Milwaukee, Wisconsin, United States Froedtert Health Full timeJob Summary: The Patient Access Service Representative delivers an exceptional patient experience by proactively greeting patients and visitors, creating a helpful and welcoming atmosphere. This role requires outstanding customer service skills, both in person and on the phone.Responsibilities:* Provide exceptional patient care and service* Manage front desk...
-
Patient Service Representative
4 weeks ago
Milwaukee, Wisconsin, United States Outreach Community Health Centers Full timeJob SummaryUnder the direction of the Patient Services Representative Supervisor, the Patient Service Representative provides support with the daily activities of the healthcare team. This includes greeting patients, providing registration, telephone coverage, appointment scheduling, filing, and patient referrals for Recovery Clinic patients in accordance...
-
Patient Access Service Representative
4 weeks ago
Milwaukee, Wisconsin, United States Tech Observer Full timeJob SummaryWe are seeking a highly skilled and organized Patient Access Service Representative to join our team at Tech Observer. The ideal candidate will have a strong background in customer service and experience working in a fast-paced medical office environment.Key ResponsibilitiesGreeting and Arriving PatientsThe Patient Access Service Representative...
-
Patient Service Representative
3 months ago
Milwaukee, United States US Derm Support Roles Full timeOverviewCome join our team! We have an immediate need for a Patient Service Representative in our Glendale, IL clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!$3,000 SIGN ON BONUSFull time:32 hours per week, variable hours M-FSummaryThe Patient Service...
-
Patient Service Representative
4 weeks ago
Milwaukee, Wisconsin, United States Advocate Aurora Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care and support to our patients and families.Key...
-
Patient Service Representative
1 month ago
Milwaukee, Wisconsin, United States Advocate Aurora Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our healthcare services by providing exceptional patient care and administrative support.Key ResponsibilitiesGreets and...
-
Patient Access Service Representative
2 weeks ago
Milwaukee, Wisconsin, United States Froedtert Health Full timeUnlock Your Potential at Froedtert HealthAbout the Role:The Patient Access Service Representative plays a vital role in delivering exceptional patient experiences. This individual will be responsible for greeting patients and visitors, creating a welcoming atmosphere, and providing outstanding customer service both in person and on the phone.Key...
-
Patient Access Service Representative
2 weeks ago
Milwaukee, Wisconsin, United States Froedtert & Medical College of Wisconsin Full timePatient Access Service RepresentativeThe Patient Access Service Representative plays a vital role in delivering exceptional patient experiences for our patients and visitors. This individual is responsible for creating a welcoming and friendly atmosphere, ensuring that patients feel valued and respected from the moment they enter our facilities.Key...
Patient Service Representative Lead
4 months ago
- Oversees the daily activities of the patient service area to ensure department standards are met. Educates staff of any changes pertinent to their roles. Orders supplies according to budget guidelines and department needs.
- Identifies staffing needs and communicates those needs to leadership. Ensures all personnel department policies and procedures are followed. Assists with new caregiver onboarding.
- Maintains patient flow to ensure patients are cared for in the most efficient and courteous manner. Resolves patient concerns.
- Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred. Schedules patient visits using guidelines established within scheduling system.
- Verifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates to patient the organization expectation of payment at time of service.
- Identifies patients in need of financial assistance and refers patients to Financial Advocate when necessary. Collaborates with Financial Advocate to coordinate patient's financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.
- Performs visit closure, including checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.
- Monitors and works assigned EPIC work queues, following the department's work flow process.
- Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.
- Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- High School Graduate.
Experience Required:
- Typically requires 5 years of experience in a physician office, patient access or outpatient surgical center environment.
Knowledge, Skills & Abilities Required:
- Demonstrated ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available.
- Knowledge and ability to articulate explanations of Medicare/HIPAA/EMTALA rules and regulations and comply with updates on insurance pre-certification requirements.
- Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral/pre-certification/authorization processes.
- Excellent interpersonal skills required in order to communicate effectively with patients, regardless of age, physicians and other hospital staff members, exercising a high degree of tact and poise.
- Analytical skills including the ability to facilitate data collection, communicate policies and procedures, interpret and relate federal and state regulatory changes.
- Demonstrated ability to lead a team by motivating and facilitating staff professional growth and development.
- Ability to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work and flexibility.
- Knowledge of continuous quality improvement and customer focus methods and processes.
Physical Requirements and Working Conditions:
- Sits, stands, walks, bends, twists and reaches above shoulder the majority of the work day or sits approximately 90% of the workday depending upon location.
- Frequently lifts up to 10 lbs. and occasionally lifts between 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.
- Sensory requirements include vision, hearing and touch.
- Exposed to a normal office environment with significant patient and public contact.
- Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
