Customer Service Specialist
4 weeks ago
We are seeking an experienced Customer Service Specialist with a strong background in the construction or industrial/manufacturing industry to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client relationships, and ensuring a high level of customer satisfaction. This role requires an understanding of the industry-specific needs and challenges, along with the ability to communicate effectively with a wide range of customers.
Hours: Monday-Friday 8am-5pm
Responsibilities:
- Customer Support:
- Provide prompt and professional responses to customer inquiries via phone, email, and other communication channels.
- Address customer concerns, troubleshoot issues, and escalate complex problems to the appropriate departments.
- Order Management:
- Process customer orders, ensure accuracy, and monitor the order fulfillment process.
- Coordinate with production, shipping, and logistics teams to ensure timely delivery of products.
- Communicate order status updates and any potential delays to customers.
- Client Relationship Management:
- Build and maintain strong relationships with key customers in the construction or industrial/manufacturing sectors.
- Understand customer needs and provide tailored solutions to meet their requirements.
- Follow up on customer feedback and ensure continuous improvement in service delivery.
- Documentation & Reporting:
- Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
- Prepare regular reports on customer service activities, including metrics on response times, issue resolution, and customer satisfaction.
- Industry Knowledge:
- Stay updated on industry trends, product knowledge, and best practices in the construction or industrial/manufacturing sectors.
- Leverage industry insights to provide informed advice and recommendations to customers.
$20 - $25 an hour
-
Construction Customer Service Specialist
4 weeks ago
Lebanon, United States latitude Full timeWe are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. The ideal candidate will have a passion for customer satisfaction and a keen ability to handle inquiries, resolve issues, and ensure that every client's experience is exceptional. Duties Serve as the primary point of contact for clients, addressing inquiries,...
-
Customer Service Specialist
2 weeks ago
Lebanon, United States Mobile Communications America Full timeMCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in the Lebanon, Virginia area to support our fast-growing MSS division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250...
-
Customer Service Specialist
2 weeks ago
Lebanon, United States Mobile Communications America Full timeMCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in the Lebanon, Virginia area to support our fast-growing MSS division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250...
-
Store Customer Service Specialist
1 month ago
West Lebanon, United States The Sherwin-Williams Company Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
West Lebanon, United States Domino's Pizza Full timePosition: Customer Service and Pizza Preparation SpecialistOverview:At Domino's, we pride ourselves on being the leading pizza company globally. We offer our team members a chance to grow and advance their careers within our organization. Many of our current franchise owners began their journey as Customer Service Representatives or Drivers.What We...
-
Retail Customer Service Representative
1 week ago
Lebanon, New Hampshire, United States Sherwin-Williams Full timeJob Title: Retail Customer Service SpecialistThis role is crucial for the success of our retail stores. As a Retail Customer Service Specialist, you will play a key role in assisting both wholesale and retail customers with their needs, answering product questions, and offering appropriate solutions. You will ensure customer satisfaction, maintain product...
-
Customer Service Specialist
1 week ago
Lebanon, Tennessee, United States Buff City Soap Co Full timeRetail Associate - Part TimeAre you looking for an engaging position where you can share insights and suggestions with both colleagues and customers? A role where your commitment is rewarded with incentives and pathways for growth? If so, Buff City Soap Co may be the perfect fit for you.Key Responsibilities:Demonstrate proficiency in fundamental computer...
-
Customer Service Representative
2 days ago
Lebanon, New Hampshire, United States Sherwin-Williams Full timeAbout the RoleThis position is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will be expected to promptly resolve any customer concerns and ensure...
-
Customer Account Management Specialist
2 weeks ago
Lebanon, Pennsylvania, United States Penn Foster Inc Full timePosition Overview:Customer Account Management Specialists are tasked with overseeing and managing expired accounts on a daily basis, executing procedures as detailed in the Account Retention Scorecard.These specialists are committed to exceeding customer service expectations by diligently completing account retention processes as scheduled. In addition to...
-
Retail Service Specialist
1 month ago
Lebanon, United States O'Reilly Auto Parts Full timeO'Reilly Automotive - 2195 Santiam Highway [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role...
-
Customer Complaints Specialist
2 weeks ago
Lebanon, Tennessee, United States Permobil Full timeCustomer Complaints Specialist - ContractorThe Customer Complaints Specialist - Contractor is tasked with evaluating and interpreting data from call logs, Qualitrics, and other post-market systems as required to make informed complaint determinations. At Permobil, we are dedicated to making a meaningful impact every day. We seek innovative individuals to...
-
Client Service Specialist
2 weeks ago
Lebanon, Tennessee, United States Wilson County Motors Full timePosition: CLIENT SERVICE SPECIALIST (Chevy-Buick-GMC dealership)Reports To: Service DirectorBenefitsMedical, Dental & Vision Insurance401K + MatchLife InsurancePaid time off + Sick DaysShort/Long Term DisabilityGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansDiscounts on products and services5-day workweekPOSITION SUMMARYThe Client Service...
-
Customer Account Management Specialist
2 weeks ago
Lebanon, Pennsylvania, United States Penn Foster Inc Full timePosition Overview:Customer Account Management Specialists are tasked with overseeing the daily operations related to inactive accounts and implementing procedures as outlined in the Account Retention Framework.These specialists ensure that customer service standards are not only met but exceeded by adhering to scheduled account retention activities. In...
-
Service Technician II
1 day ago
Lebanon, Pennsylvania, United States Hobart Service Full timeAbout the Job:Hobart Service, a leading provider of commercial food equipment service solutions, is seeking a skilled Service Technician II to join our team. As a Service Technician II, you will be responsible for providing top-notch service and repair solutions to our customers across the country.Key Responsibilities:Electrical and Mechanical...
-
Customer Complaints Specialist
2 weeks ago
Lebanon, Tennessee, United States Permobil Full timeCustomer Complaints Specialist - ContractorThe Customer Complaints Specialist - Contractor is tasked with evaluating and interpreting data from call logs, Qualitrics, and other post-market systems as required to determine the validity of complaints. Are you interested in contributing to an international organization where your efforts can lead to meaningful...
-
Customer Complaints Specialist
2 weeks ago
Lebanon, Tennessee, United States Permobil Full timeCustomer Complaints Specialist - ContractorThe Customer Complaints Specialist - Contractor is tasked withexamining and interpreting data from call logs, Qualitrics, and other post-marketsystems as required to establish a complaint resolution.Are you interested in contributing to an international organization where your efforts can create a meaningful impact?...
-
Customer Complaints Specialist
2 weeks ago
Lebanon, Tennessee, United States Permobil Full timeCustomer Complaints Specialist - ContractorThe Customer Complaints Specialist - Contractor is tasked withexamining and interpreting data from call logs, Qualitrics, and other post-marketsystems as required to determine the validity of complaints.Are you interested in contributing to an international organization where your efforts can create a meaningful...
-
Relationship Banker
2 days ago
Lebanon, Ohio, United States LCNB National Bank Full timeJob SummaryWe are seeking a highly skilled and customer-focused Relationship Banker to join our team at LCNB National Bank. As a key member of our Branch Operations team, you will be responsible for providing exceptional service to our customers, processing transactions, and promoting our bank's products and services.Key ResponsibilitiesCustomer Service:...
-
Evening Cashier Customer Service Specialist
6 days ago
Lebanon, Pennsylvania, United States Michaels Stores Full time**Job Summary**We are seeking a highly skilled and customer-focused Evening Cashier to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a fast and friendly checkout experience, and maintaining a high level of product knowledge.Key Responsibilities:Deliver...
-
Customer Billing Support Specialist
2 weeks ago
Lebanon, Pennsylvania, United States Temporaries of New England, Inc. Full timeJob OverviewPosition: Customer Billing Support SpecialistSalary: $18.00 to $20.00 per hourSchedule: Monday – Friday, 8:00 AM – 4:30 PM with some flexibility in hours. Weekends off.This role is a temporary position with the potential for permanent placement for the right candidate.Key ResponsibilitiesThe individual in this position will be tasked with a...