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Customer Service Specialist I
2 months ago
Job Responsibilities
Interacts with customers
Gives information in response to inquiries about accounts, products, and services.
Takes care of and settles customer complaints.
Create work requests, reschedule work, update comments and monitor work queues/mailbox to support the street light repair further work process while providing exceptional customer service.
This position analyses and takes appropriate action on pending and future dated streetlight work request for dispatch to field resources.
Responsible for providing technical, analytical, and work management support for Delivery Operations.
Provide customer communication and owns the customer experience to ensure that the customer has a positive interaction with their request.
This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service.
Required Qualifications
High school diploma/GED
1 year of experience
Excellent communication skills
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