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Customer Service Representative

2 months ago

Clearwater, United States BayCare Health System Full time

About BayCare Health System:
BayCare is a leading healthcare provider in the Tampa Bay region, encompassing a network of 16 community hospitals, long-term acute care facilities, home health services, outpatient centers, and a vast team of healthcare professionals. Our commitment to excellence is reflected in our values of trust, dignity, respect, responsibility, and clinical quality.

Position Overview:
The Food and Nutrition Support Specialist plays a crucial role in delivering exceptional service to our customers by addressing their food service needs with care and professionalism.

  • Customer Engagement: Actively assist customers to ensure they receive outstanding service and support regarding their dietary requirements.
  • Service Excellence: Provide prompt responses to inquiries, resolve issues, and address concerns through various communication channels.
  • Order Management: Accurately process and track food service orders, ensuring compliance with specific dietary preferences and requirements.
  • Menu Knowledge: Develop a comprehensive understanding of menu options, dietary restrictions, and allergen information to assist customers effectively.
  • Collaboration: Work closely with healthcare teams, patients, and food service staff to coordinate meal deliveries and manage dietary changes.
  • Complaint Resolution: Handle customer complaints with empathy and professionalism, focusing on effective and timely resolutions.
  • Record Keeping: Maintain detailed records of customer interactions, orders, and feedback for quality assurance and reporting.
  • Compliance: Ensure all customer interactions adhere to company standards and relevant healthcare regulations.
  • Continuous Improvement: Welcome feedback and seek opportunities for professional development to enhance service delivery.

Qualifications:
Education: High School Diploma or GED
Skills: Strong customer service abilities

Position Details:
Location: Remote
Status: Full Time
Shift Hours: Varies
Weekend Work: Every Other

Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer.