Customer Service Representative

2 months ago


Clearwater, United States Spectra Gutter Systems Full time
About the Role

Spectra Gutter Systems is seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve concerns, and ensure overall customer satisfaction.
  • Order Processing: Assist with order processing, troubleshooting, and resolving customer complaints in a timely and professional manner.
  • Product Knowledge: Develop a strong understanding of our company's products and services to provide accurate information and solutions to customers.
  • Relationship Building: Build and maintain strong relationships with customers to ensure their continued business and foster long-term relationships.
  • Sales and Upselling: Identify opportunities to generate additional sales and focus on customer retention to contribute to the company's growth and success.
Requirements
  • Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with customers and internal teams.
  • Problem-Solving Skills: Ability to analyze and resolve customer complaints and concerns in a timely and professional manner.
  • Product Knowledge: Strong understanding of our company's products and services to provide accurate information and solutions to customers.
  • Relationship Building: Ability to build and maintain strong relationships with customers to ensure their continued business and foster long-term relationships.
What We Offer

Spectra Gutter Systems offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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