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Customer Service Representative

2 months ago

Clearwater, United States BayCare Health System Full time
Job Summary

The Customer Communication Specialist serves as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards. This role is responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner.

Key Responsibilities
  • Respond to customer inquiries in a prompt and professional manner
  • Transfer calls to appropriate areas as needed
  • Work through emergency response codes/plans as required
  • Schedule customer appointments for various procedures and/or through various departments
  • Resolve customer issues in a timely and effective manner
Requirements
  • 1 year of previous customer service and/or emergency response experience
  • Basic experience using Microsoft office or other computerized systems
  • Proficiency in customer service and emergency response modalities within 240 hours of training
Education
  • High School Graduate or Equivalent GED
Work Environment
  • Varies
Equal Opportunity Employer

BayCare Health System is an equal opportunity employer and welcomes applications from diverse candidates.