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Outbound customer service and sales specialist
4 months ago
Are you an enthusiastic and goal-oriented professional with a knack for making connections and providing top-notch customer service? We are seeking a dynamic Customer Service and Sales Support Specialist to join our team on a long-term temp basis, with the potential for permanent placement for the right person. In this hybrid role based in Richardson, TX, you'll have the opportunity to work both in-office and from home, engaging with HVAC dealers to promote skillset training and ensuring a seamless registration experience. If you're comfortable with cold calling, Excel, and Outlook, and thrive in a collaborative, fast-paced environment, we'd love to hear from you
salary: $20 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Making Outbound Calls to Encourage Dealers:
- The primary duty is to make outbound calls to dealers, promoting skillset training to improve their capabilities.
- Helping dealers register for classes, addressing any challenges they face in the learning center, and troubleshooting access issues.
- Coordinating and arranging tours of the learning centers for dealers to familiarize them with training facilities and resources.
- Handling incoming customer calls, responding to email inquiries, and ensuring customer satisfaction by addressing their needs. This includes processing new orders, tracking open orders, checking pricing and availability, and troubleshooting problems.
- Working closely with the new business team to guide new dealers through engaging with Lennox, promoting training classes, and nurturing long-term relationships. This involves both hunting for new opportunities and nurturing existing relationships.
Other important aspects include being comfortable with cold calling, managing a high volume of calls (40 outbound calls per day), working in a hybrid environment, and having experience with Excel, Outlook, and call center metrics. The position requires effective communication skills, the ability to work in a fast-paced, goal-oriented environment, and a collaborative team spirit.
Skills Customer Service (2 years of experience is required) Call Center Support (2 years of experience is required) HVAC (1 year of experience is preferred) MS Office (4 years of experience is required) Written Communication Organization Technical Support Data Entry CRM Customer Relationship Management
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
