Receptionist/Sales Administrator

4 days ago

Tewksbury, United States Cambridge Isotope Laboratories Full time

Cambridge Isotope Laboratories, Inc. (CIL) is searching for a Receptionist/Sales Administrator based onsite in our Tewksbury, MA facility. CIL is the global leading company in a highly technical, extremely fast-growing industry and is a critical supplier to several scientific and high technology markets. CIL's growing customer base spans academia, pharmaceutical, medical diagnostic and semiconductor industries enabling collaborations with Nobel laureates, industry-leading scientists, and chemists. CIL partners with leading instrument manufacturers as well pioneering research groups that have expertise in product development and drive market growth. CIL is a subsidiary of the Otsuka Pharmaceutical Group and has had consistent growth for over 40 years.

The primary responsibility of the Receptionist/Sales Administrator is to provide support to the front office, Customer Engagement, Leadership Team, Sales and/or Marketing departments as needed. Responsibilities include performing a variety of clerical and administrative tasks, answering and directing incoming calls, and welcoming visitors to the facility in a professional and courteous manner in the reception area. This position does not offer remote capabilities.

Responsibilities

  • Answer the main telephone line and direct calls to appropriate employees
  • Greet guests upon arrival and direct them to the appropriate employees
  • Distribute orders/tasks via email or SalesForce to the appropriate Customer Engagement team member(s)
  • Respond to customer inquiries regarding shipping, order status, Certificate of Analysis, and Safety Data Sheets
  • Create and email proforma and commercial invoices
  • Email quotes and updated order confirmations
  • Process simple web quotes and orders
  • Manage and maintain contact management including adding contacts, customer agreements, and end use statements
  • Maintain the mail machine and distribute all incoming mail
  • Perform a variety of other administrative duties as assigned
Requirements
  • Bachelor's Degree preferred
  • Minimum of 3+ years' of experience performing administrative functions within a business environment
  • Experience and comfort working with senior management
  • Must possess excellent interpersonal and customer service skills, with a high attention to detail

Benefits

CIL and CIS offer a competitive salary and comprehensive benefits including generous paid time off, Long Term Incentives, 6% matching 401K plan and health insurance with no in-network deductible.

CIL is an EEO/Affirmative Action employer.

Learn more about us on our website: www.isotope.com

About Us:
Cambridge Isotope Laboratories, Inc. (CIL) is the world's leading producer of stable isotopes and stable isotope-labeled compounds. With approximately 750 employees and laboratories in four countries, CIL specializes in the process of labeling biochemical and organic compounds with highly enriched, stable (nonradioactive) isotopes of carbon, hydrogen, nitrogen and oxygen. Our chemists substitute common atoms (e.g., 1H, 12C, 14N, 16O) with rare, highly valued isotopes (e.g., 2H or D, 13C, 15N, 18O) so that the final product can be readily measured or traced using mass spectrometry (MS) or nuclear magnetic resonance (NMR). CIL's products are utilized in laboratories, medical, government and academic research centers and health care facilities worldwide.

We are proud that CIL products have contributed to medical advancements in cancer research, new-drug development, environmental analysis, and medical diagnostic research. In the past decade, as the fields of proteomics and metabolomics have developed as leading techniques for determining biomarkers for disease presence, progression and the monitoring of therapeutic response, CIL has worked closely with industry leaders and researchers to provide the stable isotope-labeled tools needed for improved quantitation and qualification of complex biological systems.

After decades of research, stable isotopes have found their place in an ever expanding commercial scale applications in pharmaceuticals, semiconductors, flat panel displays as well as other high technology fields specifically with deuterium oxide (D2O) and deuterium gases. Pharmaceutical companies have begun to investigate deuteration of molecules that may provide advantages over their existing nondeuterated counterparts. In addition, increasing research into the potential medical advantages of new deuterated drugs is also occurring. In high technology, deuterated organic molecules and deuterium gas are commonly used in the manufacturing of microelectronics and OLEDs, which contribute to the increased lifetime of the devices.

Learn more about us on our website: www.isotope.com

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