Patient Services Representative- Bilingual Required

2 months ago


Topeka, United States GraceMed Health Clinic Full time
Job Title: Patient Services Representative

Classification: Non-Exempt, Full-time

Reporting Relationship: Clinic/Medical Manager/Dental Clinic Manager

Supervision Responsibilities: No

Essential Role: Provides critical first contact between patients and GraceMed Health Clinic, Inc. Professionally greets and directs patients through scheduling follow-up appointments, and updating pertinent information in EClinical Works (ECW) database.

Duties & Responsibilities:
  1. Greets and check in patients arriving for an appointment, helps patients feel welcome.
  2. Verifies necessary information for patient appointments to include; patient information is current in ECW software and type of clinical visit.
  3. Verifies patient information prior to appointment including, next day insurance coverage verification (if expired or changed note account, this patient will be referred to the payment specialist upon arrival), and same day demographic verification. Ensures action is corrected and noted in ECW as needed.
  4. Assist with next day appointment reminders when needed. Ensures action is noted in ECW.
  5. Prepares paperwork for patients to complete in advance of appointment.
  6. Documents patient cancellations and failure to show for appointment per protocol.
  7. Receives deliveries, and distributes them to appropriate personnel.
  8. Maintains cleanliness and orderliness of reception work area and the waiting area.
  9. Maintains patient confidentiality at all times.


Qualifications:

Education/Certifications/Licenses/Registrations
  • High school diploma or equivalent.
  • Bilingual Spanish preferred.
Experience
  • Previous customer service experience.
  • Previous medical/dental receptionist experience or background in general office work preferred.
  • Additional training and/or experience in office procedures and medical/dental terminology preferred.
Technical Skills
  • Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment.
  • Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness.
  • Demonstrated ability to identify and solve problems.
  • Able to provide innovative input into the development of the office environments and its processes.
  • Able to learn new concepts and procedures quickly.
  • Excellent organization skills and commitment to accuracy
Behavioral
  • Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind.
  • Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions.
  • Compassion for patients, family members, and others; along with a nurturing spirit to provide care during stressful situations
  • Able to communicate well with people both in personal contacts and on the telephone.


Work Schedule:

Normal schedule is Monday through Friday 8:00 am to 5:00 pm., schedule may vary.

Working Conditions:

Medical/dental office setting. Ability to sit and/or stand for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Interaction with physicians, patients and other office personnel. May involve contact with angry, upset or ill persons. May involve potential exposure to blood and body fluids and other hazardous substances. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle phone calls.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).

Confidentiality: As an employee of GraceMed Health Clinic, Inc., you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices' confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient's condition, a patient's finances, proprietary company information, and/or the practices' confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends. CONFIDENTIALITY IS SO IMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FOR TERMINATION. Review and signature of the Agreement is a condition of employment.

  • Topeka, Kansas, United States GraceMed Health Clinic Full time

    Job Title: Patient Services RepresentativeGraceMed Health Clinic, Inc. is seeking a highly skilled and compassionate Patient Services Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.Key...


  • Topeka, Kansas, United States ZOLL LifeVest Full time

    Job OpportunityZOLL LifeVest is seeking a skilled Patient Service Representative to join our team.About the Role:We are looking for a healthcare professional with patient care experience to train patients on the use of the LifeVest wearable defibrillator. As a Patient Service Representative, you will work independently as a contract worker, setting up...


  • Topeka, Kansas, United States ZOLL LifeVest Full time

    Job Title: Patient Service RepresentativeZOLL LifeVest is seeking a Patient Service Representative to train patients on the use of the LifeVest wearable defibrillator.Job Summary:We are looking for a health professional with patient care and teaching experience to supplement their income. As a Patient Service Representative, you will work with patients who...


  • Topeka, Kansas, United States BayMark Health Services Full time

    Job Title: Patient Access RepresentativeWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at BayMark Health Services. As a Patient Access Representative, you will play a critical role in ensuring the smooth flow of patient information and billing processes.Responsibilities:Verify patient insurance benefits...


  • Topeka, Kansas, United States ZOLL LifeVest Full time

    Job Title: Patient Service RepresentativeJob Summary:ZOLL LifeVest is seeking a Patient Service Representative to train patients on the use and care of LifeVest, a wearable cardioverter defibrillator that provides protection against sudden cardiac arrest.Responsibilities:Contact caregivers and family to schedule servicesTrain patients and caregivers on the...


  • Topeka, United States ZOLL LifeVest Full time

    Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking Preferred The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...


  • Topeka, United States BayMark Health Services Full time

    Full Time Patient Access Representative / Patient Account Representative BAART Program is looking for hard-working and conscientious Patient Access Representative / Patient Account Representative to perform various administrative tasks with a keen eye for detail. The patient account representative is primarily responsible for patient billing, including...


  • Topeka, Kansas, United States BayMark Health Services Full time

    Job Summary:We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at BayMark Health Services. As a Patient Access Representative, you will be responsible for performing various administrative tasks with a keen eye for detail. Your primary responsibility will be patient billing, including verification of invoice...


  • Topeka, United States ZOLL LifeVest Full time

    Position Title: Patient Service Representative (PSR) Flexible Position!! Preferred Candidatesinclude (not limited to):RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc.All candidates reviewed on an individual basis. Summary Description: ZOLL, manufacturer of the LifeVest wearable defibrillator, is seeking a Patient...


  • Topeka, Kansas, United States ZOLL LifeVest Full time

    Job DescriptionAt ZOLL LifeVest, we are seeking a skilled Patient Service Representative to train patients on the use of our wearable defibrillator. As a representative, you will work independently to set up equipment, train patients and caregivers, and follow up with patients as needed to ensure understanding and satisfaction.Responsibilities:Manage...


  • Topeka, Kansas, United States Conduent Incorporated Full time

    Conduent is seeking a dedicated Customer Service Representative to provide quality support in the KanCare Contact Center.The ideal candidate will possess excellent communication skills, both verbal and written, and be fluent in Spanish and English.Responsibilities include answering questions about the eligibility process, providing general program...


  • Topeka, Kansas, United States Enterprise Bank and Trust Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bank Service Representative to join our team at Enterprise Bank and Trust. As a key member of our branch staff, you will be responsible for providing exceptional customer service, processing financial transactions, and supporting the overall success of our banking operations.Key...


  • Topeka, United States BAART Programs Full time

    Description Position at BAART Programs Full Time Patient Access Representative / Patient Account Representative BAART Program is looking for hard-working and conscientious Patient Access Representative/ Patient Account Representative to perform various administrative tasks with a keen eye for detail. The patient account representative is primarily...


  • Topeka, Kansas, United States BAART Programs Full time

    Job Title: Patient Access RepresentativeBAART Programs is seeking a highly skilled and detail-oriented Patient Access Representative to join our team. As a Patient Access Representative, you will be responsible for performing various administrative tasks, including patient billing, insurance verification, and record maintenance.Responsibilities:Verify...


  • Topeka, Kansas, United States Ensemble Health Partners Full time

    Role SummaryEnsemble Health Partners is seeking a skilled Patient Access Representative to join our team. As a key member of our revenue cycle team, you will be responsible for performing admitting duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing...


  • Topeka, Kansas, United States Conduent Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Conduent. As a key member of our KanCare Clearinghouse Program, you will provide exceptional customer service to our clients, ensuring that their needs are met with accuracy and efficiency.Key Responsibilities:Provide quality customer service to clients, responding to their...


  • Topeka, Kansas, United States BayMark Health Services Full time

    Job Title: Patient Access RepresentativeWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at BAART Program. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate...


  • Topeka, Kansas, United States BayMark Health Services Full time

    Job Title: Patient Access RepresentativeWe are seeking a highly organized and detail-oriented Patient Access Representative to join our team at BAART Program. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate...


  • Topeka, Kansas, United States Conduent State Healthcare, LLC Full time

    Job Title: Customer Service Representative - Medicaid ProgramJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Conduent State Healthcare, LLC. As a Customer Service Representative, you will be responsible for providing quality customer service to our clients in the KanCare Contact Center.Key...


  • Topeka, United States Sysco Full time

    Sales Representative | Topeka, KS - Bilingual Spanish Rqd.Territory for this opportunity: Topeka, KS, and Surrounding areas: You must live within a 30-minute—to hour commute, including traffic. Relocation assistance is not available for this role; you must live locally or be willing to relocate at your own expense.The selected candidate will begin with our...