Patient Access Coordinator
2 weeks ago
We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at BAART Program. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.
Responsibilities:- Verify patient insurance benefits and billing information, annotating accounts with insurance coverage and estimated patient shares.
- Process fiscal/account records and transactions related to patient accounts, including maintenance of third-party billing records.
- Resolve issues with payment and billing, authorization process, and reconcile daily money collected.
- Monitor insurance authorizations and claim rejections, maintaining accurate accounts and fiscal records.
- Perform tasks consistent with authorization and billing requirements, including contacting patients for payment or payment arrangements.
- Manage revenue cycle, production logs, balances, and collections for self-pay clients, maintaining confidentiality of patient records.
- Assist with archiving discharged files and respond to requests for information regarding accounts from payers, attorneys, and others.
- Provide backup receptionist support as needed, checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.
- High school diploma or equivalent with at least 2 years of experience in a medical office setting.
- 2-4 years of experience with Medicaid and commercial insurance (preferred).
- Excellent customer service skills and professional public presentation skills, including telephone etiquette.
- Knowledge of medical insurance claims procedures, documentation, and records maintenance.
- Knowledge of medical billing procedures, gathering and compiling data into reports.
- Proficient in basic PC skills, Microsoft Word, and Excel (preferred).
- Ability to communicate effectively, both orally and in writing.
- Self-directed with the ability to work with little supervision.
- Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors, and peers.
- Ability to work with a diverse population, manage stressful situations, and exhibit excellent customer service skills.
- Satisfactory drug screen and criminal background check.
- Competitive salary.
- Comprehensive benefits package, including medical, dental, vision, and 401(K).
- Generous paid time off accrual.
- Excellent growth and development opportunities.
- Satisfying and rewarding work striving to overcome the opioid epidemic.
Everyone will be asked to comply with the most recent COVID guidelines from CDC, State, County, and City.
BAART Program is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.
BAART Program is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability, or veterans status or any other classification protected by State/Federal laws.
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