Customer Success Manager
2 months ago
About Us
We’re Endless West, makers of molecular spirits and creators of the next generation of wine and spirits. Our work has already attracted significant interest from a range of people — whiskey enthusiasts, scientists, members of the culinary world, creatives in design, technology, and fashion — across the country. And we’re just getting going.
We’re relentlessly curious, optimistic enough to run after ambitious ideas, and skeptical enough to analyze every angle and consider every option. We support each other as colleagues and care about each other as people, believing that the health of our business can be measured by the health of our team. We are obsessed with leveraging scientific learning, creative storytelling, and business expertise to explore the limits of what’s possible.
Everyone is welcome at Endless West. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. Even if you are not sure that you’re 100% qualified, but up for the challenge – we want you to apply. We believe skills are transferable, and a passion for our mission goes a long way.
About The Role
Note: This position will be 100% onsite our Detroit facility.
We are seeking an enthusiastic Customer Operations Specialist to take charge of streamlining our sales fulfillment process, ensuring the highest level of customer satisfaction for our domestic and international B2B clientele. Our ideal candidate is a proactive and collaborative individual with a passion for delivering seamless customer experiences. You will be at the forefront of managing the end-to-end sales fulfillment process, working closely with the Production and Commercial teams to facilitate efficient and timely order processing. This role offers an excellent opportunity to play a crucial part in optimizing our logistics operations and building strong customer relationships.
Responsibilities
Build strong, lasting relationships with our valued B2B customers by being a reliable point of contact for all things order processing and fulfillment.
Stay in lockstep with Production team, proactively developing and maintaining production schedules that ensure all orders are fulfilled on time and in adherence to quality standards.
Meticulously vet incoming orders, double-checking correct pricing, shipping information, and product specifications to remedy any discrepancies.
Oversee and execute the preparation and shipment of product samples to clients.
Stay on top of relevant compliance/regulatory implications, making sure all shipments are appropriately registered.
Apply a continuous improvement mindset to all the work you do, seeking ways to innovate and enhance logistical operations. Identify opportunities for improvement and implement process enhancements to increase efficiency.
Experience/Qualifications
4+ years of experience in sales logistics or supply chain coordination, ideally within a B2B environment.
Outstanding communication skills, both written and verbal, with a customer-centric approach.
Strong analytical and problem-solving abilities, coupled with a keen eye for detail and precision.
Collaborative team player, capable of working cross-functionally to achieve common goals.
Proficient in utilizing logistics software and systems to track and manage order progress.
Flexibility and adaptability to thrive in a fast-paced and dynamic work environment.
Experience with international logistics or within the Beverage Alcohol Industry is a tremendous plus but not required.
Why Endless West?
We’ve got great benefits…
Competitive compensation, including equity
Medical, dental, and vision
Company contributions to Commuter Benefits, FSA, Dependent Care FSA, and HSA
401k
Life and AD&D, Short-term Disability, Long-term Disability, Critical Illness, and Accident Insurance
Employee Assistance Program
Equity Education and Tax Advisory Services
Paid Parental Leave
PTO and Paid Company Holidays
We’ve got the unique culture that you’ve been looking for...
A small, collaborative team. We don’t believe in hierarchy for hierarchy’s sake.
Smart, friendly colleagues.
Actual autonomy and agency. We choose empowerment over micromanagement.
A team that values EQ as much as IQ.
A team that values hard work but believes in the importance of self-care and taking meaningful breaks.
An environment that encourages empathetic debate. We state cases, defend positions, argue productively, and make decisions together. We don’t have any issues with being wrong. People’s opinions are actively sought out and valued.
An environment where we not only acknowledge the hard work and successes of our teammates, but also celebrate them.
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