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Client Success Manager

2 months ago

Detroit, Michigan, United States AdTheorent Full time
Job Overview

AdTheorent stands at the forefront of digital advertising solutions, leveraging advanced machine learning technologies. Our platform, A/T Platform, has been delivering significant value to advertisers since its inception. In our pursuit to enhance our offerings, we launched AdTheorent Self-Service in 2020, designed to empower clients with a self-service model while maintaining exceptional support from our dedicated team of professionals.

We are currently seeking a skilled Account Manager to join our Self-Service division. This role is pivotal in driving the growth of our self-service capabilities. The Account Manager will oversee client relationships from initial platform evaluation through to the establishment of long-term service agreements, subsequently working to enhance clients' media buying strategies through our proprietary demand-side platform.

Key Responsibilities:

  • Develop and nurture relationships with both new and existing self-service clients, ensuring a balance between strategic partnership and campaign-specific assistance.
  • Perform regular operational tasks to support client relationships, including billing and coordinating client communications.
  • Provide expert advice on platform capabilities and best practices for campaign setup, including structure, targeting, and pixel placement to ensure successful execution and client satisfaction.
  • Serve as the primary contact for assigned accounts, ensuring timely delivery of client commitments.
  • Participate in business reviews and collaborate with sales teams to enhance client relationships and increase AdTheorent's market share.
  • Identify opportunities for upselling based on performance and alignment with client needs.
  • Facilitate client requests by coordinating with relevant stakeholders across various departments.
  • Stay informed about developments in digital media and industry technologies.
  • Mentor Associate Account Managers by providing insights into daily operations.

Qualifications:

  • Bachelor's degree; degrees in marketing or communications are advantageous.
  • 1-2 years of experience in digital programmatic, media planning or buying, or account management in digital advertising.
  • Results-driven and goal-oriented mindset.
  • Self-motivated, confident, and enthusiastic approach.
  • Proactive in identifying new business opportunities.
  • Strong customer service orientation.
  • Experience with demand-side platforms (DSP), Salesforce, and JIRA is a plus.

Benefits:

We provide comprehensive health coverage, generous paid time off, and a workplace culture recognized for its excellence.

As an Equal Opportunity Employer, we are committed to fostering an inclusive and diverse environment. We encourage all qualified candidates to consider joining our team.