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Customer Service Manager

3 months ago

Detroit Lakes, United States Lakeshirts Full time
Job DescriptionJob Description

CUSTOMER SERVICE IS NOT A DEPARTMENT, IT'S AN ATTITUDE.

THE OPPORTUNITY:

We're looking for an exceptional leader to join our team as a Customer Service Manager to help us WOW Our Customers on the next level

Along with Divisional Sales Managers, this team member will help lead the financial success of the business, and will be responsible for the overall customer experience, National Sales Rep support and growth, and internal sales order movement.

Leading a diverse team of customer service professionals in a process rich environment, this Manager will foster a vibe that is all about collaboration, respect, positivity and a little fun thrown in, contributing on the daily to our core values and our unique workplace culture.

This leader will be responsible for cultivating a high-caliber, collaborative TEAM (#CoreValue) where each employee is engaged and contributing to our values, while catering to the needs of internal and external customers. They will understand & contribute to our focus on building long-term customer relationships (there's that value of WOW Our Customers coming in again) and continuous process improvement (another Core Value, whaddya know).

This is an on-site position based in Detroit Lakes, MN.

Schedule: Monday-Friday, 8a-5p, 45+ hours per week

A Typical Day (job functions) | Goal Setting + Assign Work + Collaborate + Communicate

  • Supervising the daily operations of the customer service department
  • Setting customer service goals for team members and helping them reach those goals
  • Build and improve processes and procedures in collaboration with other Managers and Trainers
  • Enabling the service team to provide an excellent, customer-centric experience by holding the team accountable and removing roadblocks
  • Creating a reliable customer loyalty program
  • Interacting with customers and managing escalated issues in a timely manner
  • Maintaining relationships with top customers, reps and internal management team
  • Hiring and coordinating an effective training program for the department
  • Multi-tasking, attention to detail
  • Strong problem-solving and analytical skills
  • Courteous and professional customer service
  • Excellent communication skills, both written and oral

Skills (qualifications) | Servant Leadership + Multi-task + Problem Solve + NIMBLE + TEAMwork

  • Degree in Business, Marketing, Merchandising, or related field preferred
  • Minimum of 5+ years customer service leadership experience in a fast-paced work group or high-volume sales department
  • Detail-oriented with excellent computer skills
  • Proficient in Microsoft Office products; both Excel & Word are required
  • Experience with CRM software welcomed, and Salesforce experience a great bonus
  • Ability to work well in a team
  • Must be able to handle multiple interruptions and follow through
  • Must love dogs (we kinda like them at our MN headquarters, and we hope you do, too)

OUR CULTURE IS ONE-OF-A-KIND AND TRULY SETS US APART. We are proud of our humble beginnings and non-corporate style. We offer a unique atmosphere, unlike any other manufacturer. We work hard to be the best and we seek only committed individuals that will help move our company forward and embrace our values and culture. Lakeshirts | Blue 84 is one of the largest privately-owned screen-printing manufacturers in the United States, responsible for decorating and distribution of a wide variety of garments for the resort, college and K-12 markets. At our headquarters in Detroit Lakes, MN, we employ over 900 great people, proudly producing 45,000+ garments daily. It's not just a job but a lifestyle. Our job descriptions help support and guide you in the role you play in making our company successful. LIFE'S BETTER IN A T-SHIRT. IT REALLY IS.

Cognitive or Mental Requirements of the Job:

Employee must be able to see and hear, read and write. Requires good judgment, people-oriented, flexible organized diplomatic, reliable, enthusiastic, courteous, helpful, patience.


Physical Demands:

Occasionally: Lifts, Carries, Pushes, Pulls, Climbs, Balances, Bends, Twists, Crawls, Reaches, Lifts 25-50lbs, Lifts over 50 lbs, Carries 25-50lbs, Carries over 50lbs, Reaches at above or below shoulder height

Frequently: Lifts under 10lbs, Lifts 25-50lbs, Carries Under 10lbs, Carries 10-24lbs

Continuously: Stands, Walks

NOTE: This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employee may perform other related duties as needed, based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment.



Job Posted by ApplicantPro